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WSchilling's profile

New Member

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3 Messages

Tue, Feb 22, 2022 12:43 PM

Why is one of the outgoing Ethernet Ports lighting up as Amber instead of Green on the AT&T U-verse Gateway/Modem 5268AC?

I'm trying to connect an unmanaged switch, so I can have more hard wired ports.  It is when I connect the unmanaged switch that I get the Amber Light.  I get the amber light even when I have nothing plugged into the unmanaged switch other than the cable from the Gateway/Modem.  Thank you!

Accepted Solution

Official Solution

my thoughts

Employee

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19.7K Messages

9 months ago

Green is a T100 connection, what the device being connected supports.

Amber is a T1000 connection, 10x faster than T100.

edit… not knowing what devices you have FYI all Uverse receivers DVR, WAP are T100 connections. Your switch supports T1000 but individual ports of the switch will have same (2) choices.

(edited)

JefferMC

ACE - Expert

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30.3K Messages

10 months ago

Can you tell me more about where this amber light is?  On your switch?  On the Gateway?  What is it labeled?  What brand/model switch?

New Member

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3 Messages

10 months ago

Sorry, I see that I posted the important information as the subject and not in the question box.  The amber light is on the back of the AT&T U-verse Gateway/modem 5268AC where you plug the Ethernet cord in going to any device, but in my case the switch.  If I plug a device into the back of the 5268AC, I get a green light at that port, but it’s only when I plug the switch into the 5268AC modem that I get an amber light.  Devices are working that are plugged into the switch with the switch, which is plugged into the 5268AC modem.  I have a feeling that amber light means there is a problem or something is updating.  Thank you!  

JefferMC

ACE - Expert

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30.3K Messages

10 months ago

I believe that it might:

  • What is the brand/model of the switch?
  • Have you tried more than one cable?
  • Have you tried different ports on the Gateway?
  • Have you tried different ports on your switch?

New Member

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3 Messages

10 months ago

The switch is a tp-link model TL-SG1008D.

I can say yes to your other questions that I have tried all those things.  

Thanks!  

JefferMC

ACE - Expert

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30.3K Messages

10 months ago

Generically, an Amber light normally means that the port has negotiated at a rate other than the default, i.e. in this case 100 Mbps.

However, I have never had a 5268AC, and none of the documentation I have on the 5268AC has any indication that the ports themselves have any status LEDs, so it's hard to say.

Is see that your switch doesn't seem to have any line indicators.  Those used to just be standard.  Sigh.

Check the 5268AC's web interface to see if it has a line speed indicator like the BGW's do.

ATTHelp

Community Support

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203.9K Messages

9 months ago

We are here to help you with your ethernet port, WSchilling.

 

Thank you to the ace for the useful information.

 

Have you tried factory resetting or rebooting your gateway?

 

This will refresh the network and the equipment and also may fix that ethernet port. Factory resets will restore everything to the default settings.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

 

 

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