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andrewm659's profile

Tutor

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7 Messages

Tuesday, December 24th, 2019 1:43 PM

Why is my internet throttled?

I have a NVG589 gateway. When I use the gateway provided from you my internet speed is normal, I I use my firewall I get about 15% of what i'm paying for which is about 15-25MB down and 10up. This doesn't make sense at all! I feel like if I want to use my own firewall it purposefully throttled.

Community Support

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232.8K Messages

4 years ago

Hey, @andrewm659.

 

Thanks for reaching out. We'd be glad to help you improve your speeds with your 3rd party device connected.

 

Since you seem to get your proper speeds without the firewall device, we'd make sure you have IP Passthrough/DMZPlus enabled on your gateway to have the firewall device active behind it.

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist

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