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AT&T related help: Internet outage FAQ



Virginia espinoza's profile

New Member

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1 Message

Tuesday, March 14th, 2023 4:45 PM

What’s going on with the outage in Stockton when will it be fixed

Internet down 7 days

Accepted Solution

Official Solution

Community Support

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224.8K Messages

9 months ago

Hi there, @Virginia espinoza! Let's get to the bottom of your internet outage.

 

First, you'll want to check to see if you're in a confirmed outage. If you are, you'll be able to access all the information that we have available. 

 

If there's no outage showing for your area, we recommend following our internet troubleshooting guide

 

The most common fix for many internet issues is restarting your Wi-Fi gateway. Here’s what you'll need to do:

  1. Unplug the power cord from the back of your gateway or modem. If you have:
    • An internal battery backup, remove it.
    • DSL service, unplug your telephone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in, if applicable.
  4. Plug the power cord back in. If you have DSL service, reconnect the telephone cord.
  5. Wait up to 10 minutes for the gateway or modem to restart and your Broadband light to turn solid green.

If this doesn't help and you're not in a confirmed outage, please let us know. We may need to take a closer look at what's going on from our end.

 

Lacey, AT&T Community Specialist 

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