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New Member

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4 Messages

Wed, Feb 19, 2020 5:46 PM

Websites Timing Out on 1000Mbps Line FOUR Feet From Router?!?!

This is pathetic for a service that is costing $200+ a month and then having to wait DAYS for a technician to come out?

There is endless posts about this, the problem is the 5GHz radio they uses in these cheap af modems is TRASH. If you have one to three devices connected you'll be fine, but once you add a TV or two, some WiFi controlled lights and other devices, say goodbye to being able to browse any website or having pages load... let alone gaming.

My tech PHYSICALLY CUT the ethernet cables running to other lines in my place where there were jacks installed. These were setup prior (it's an apartment complex) at the AT&T junction box. I'm not buying a kit to make ethernet cables so I'm stuck using WiFi, on top of that, have to use wireless TV boxes which bog down the radio signal even more.

What solution is there to solve this? I'm limited to ONLY using AT&T in my complex, so I'm going to be annoying about this until it's fixed because I work remotely from home and can't be sitting here when websites time out or my email doesn't load. As I see it, I would need to have the ethernet cable split from the Fiber junction into a switch, then an additional gateway for each FIVE wireless devices.

​Switching the modem to 2.4GHz only will allow you to connect, but my speeds on my Mac Mini, which is about five feet away is around 6 down and 7 up, nowhere close to the 1,000 I'm paying for.

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ATTHelp

Administrator

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113.1K Messages

2 months ago

Hey, @jcjr1505, we understand how important having reliable internet service is for someone working from home, let's see if we can get your service running back up to par!

 

Just to clarify, do you currently have any tech appointments scheduled? Since it seems like you're getting a lot of signal interference, you could try using our Smart Home Manager to perform a Wi-Fi channel scan - this will detect and switch you to the Wi-Fi channel that currently has the best performance.

 

Instead of getting a separate router for each 5 devices you want to wire to the network due to the limited number of Ethernet ports, you could pick up an unmanaged switch that has the number of ports you need. Depending on the switch you get they can have plenty of Ethernet ports, you would just need to set it up with your AT&T gateway.

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist 

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New Member

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4 Messages

Yes, I've done that multiple times per day. Just now had to reboot the router, wait 15 minutes for the service to come back up after doing a channel scan multiple times.

This just proves my point even further.

So, how can you fix this as I pay a significant amount of money for your 1GB service and my internet is down pretty consistently!

Transponder

ACE - Scholar

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382 Messages

This is typical of any internet wifi connection in an apartment complex. Just too much interference from neighbors just feet away. Everyone is just walking on everyone else's signal. A wired connection is really needed in this situation. I can't think of any way to block your neighbor's signal so it won't interfere with yours. 5ghz would be best to use as is has more channels. 5ghz does have shorter range but in an apartment it should reach most devices. Instead of using the "auto" channel selection in your gateway, try using manual and selecting different channels to avoid those used by your neighbors. In theory, the auto setting should do this for you but it's worth a try. This problem is not due to ATTs gateway as I have 48 devices connected and have no problem. But I live in a house that doesn't have neighbors just a foot away through the wall.

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browndk26

ACE - Professor

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2.1K Messages

@jcjr1505 get a tech visit to fix the wired connections. If you work from home, there shouldn’t be a problem scheduling an appointment.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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4 Messages

@browndk26 I've called and waiting for a "supervisor" to call me back. When the tech installed the service, he cut the lines running to the preinstalled locations throughout the apartment. So in my closet, there's the line from the fiber box to the gateway, then a 50' cable that runs from the closet across my kitchen and into the cable box. It's absolutely ludicrous this would be satisfactory at all. I called after as he told me to ask for a wireless box instead so I don't need to run the line.

Thus, then the issue of the spotty TV service and didn't realize all the lines were cut and the ethernet connections removed. The apartment is about 1500sq ft and has four RJ45 connections in various rooms, but none of the work because they are all cut off and unable to connect. I'm not paying nor doing this myself to create the connections on the end of the wires, let alone if there is enough slack as there is maybe three inches of slack.

New Member

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4 Messages

@Transponder probably every 20 or so minutes something in my place is beeping that the internet went out. The TV is the worst, it's almost impossible to watch a show without it freezing or the sound screwing up because there is so much interference.

I just ordered the Netgear Nighthawk AX12 RAX200/AX11000. I asked on a few other boards and if this can work for hardcore gamers in apartment complexes, then it will work for what I need. It's not possible to hardwire everything, but until AT&T sends someone out to fix the wires they cut, right now I'm stuck using WiFi for everything

browndk26

ACE - Professor

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2.1K Messages

@jcjr1505 get your apartment management involved. They should have a contact with AT&T to manage the Network wiring in the building. Hopefully they can get someone from AT&T to come out and repair the wiring.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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