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New Member

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6 Messages

Tue, May 11, 2021 5:08 PM

Want to use own modem with AT&T fiber

Hello, I currently the the AT&T provided Model: Humax BGW320-500 gateway for fiber. I have purchased AT&T extenders, but still get drops and/or low speeds on some devices. I believe it is because too many devices are connecting to the gateway. I would like to purchase my own modem that isn't a combination of modem and router. I think the issue is the gateway being a 2 in 1 type deal. Please give me a list of compatible equipment. 

Thanks

Accepted Solution

Official Solution

Constructive

Employee

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30K Messages

2 years ago

you must use the at&t provided modem, there is no other compatible modem

JefferMC

ACE - Expert

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30.3K Messages

2 years ago

Here's that list:

Oh, right, there aren't any. AT&T only uses a handful of Gateways for residential-style fiber.  If you have to have a separate modem for AT&T Fiber, you'd have to order dedicated business fiber.

New Member

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6 Messages

2 years ago

Well, frankly, this (Edited per community guidelines). I'm a quite certain that the slow service on some devices is due to too many of them connecting to the gateway.

(edited)

JefferMC

ACE - Expert

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30.3K Messages

2 years ago

That could be true on a Wi-Fi perspective.  As far as routing, it predominately matters how many packets, and what size they are, not how many clients.

What devices are slow?

Are they Wi-Fi?

Are they using 802.11n or 802.11ac / 2.4 GHz or 5 GHz?

Have you thought about adding your own router and putting the Gateway in IP Passthrough mode?

Have you thought about adding your own access points to help with Wi-Fi?

New Member

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6 Messages

2 years ago

Thanks JefferMC. I have 3 AT&T Wi-Fi extenders and I have noticed that the devices the end up being slower are due to there being, for example, 14 on the access point, and 1-3 devices on the extenders. Sometimes a channel scan and/or restarting the device near the desired extender makes said device take the strain off the access point.   

JefferMC

ACE - Expert

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30.3K Messages

2 years ago

Since all of the communication eventually goes through the Gateway, you can't really take the strain off of it.  What you're probably seeing is that they are too far from the Gateway for a good signal and work much better at the extender because it is closer.  The extender then sends the signal to the Gateway.

browndk26

ACE - Professor

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4.9K Messages

2 years ago

Most likely it’s your extenders that are the problem. I have 27 devices connected to my gateway. Wired and wireless. No speed or connection problems. Bgw210 downstairs. ASUS Ac86u upstairs as a wired access point. 

New Member

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6 Messages

2 years ago

I have the Smart Home app and that is where I noticed that some of my devices weren't getting a signal. I then looked up how many devices were on the gateway and extenders. The devices with the orange WIFI coloration were connected to the gateway despite being in the same room as an extender.

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