VPN Connection Error
I occasionally work from home by connecting to my work computer by VPN. I have issues connecting to my VPN and when I am able to connect into the VPN, I work for the about 45 minutes and my connection drops when I am hardwire and by wifi.
The message I receive is: ERROR: "The L2TP-VPN server did not respond. Try reconnecting. If the problem continues, verify your settings and contact your Administrator"
I also get the message: "You were disconnected because the PPP server is not responding. Try reconnecting"
I have called your support team and multiple techs have came out to check out the service and they don't find anything wrong. Your connect tech is no longer available. Here is the catch, I use my neighbor's SPECTRUM internet by wifi which is dividing us by a wall and I do not have any problems connecting, working, nor dropping the VPN connection. AT&T told me at one point that the solution is that I should switch to another internet. Your technician says it's my work's VPN, my work technician says it's ATT, at the end of the day I should not be having this issue with your ATT server. Please, I need to someone to resolve this issue.