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adamrc

Mentor

 • 

31 Messages

Sat, May 21, 2016 12:50 PM

Very Slow YouTube Playback on GigaPower

I live in Nashville, TN and have had AT&T GigaPower internet since February of this year.  I've not had any issues at all until the past week or two.  I get full speeds on my speed tests and all sites load without any issue except YouTube video playback.  I usually like to watch videos in 1080P or higher and never had any issues before.  Now over the past couple of weeks according to the YouTube video stats, I am only getting anywhere from 0.5 to 2.5 Mbit/sec on YouTube videos which makes the video studder/buffer terribly and the quality is horrible.  This is on all of my devices (most devices I use are hard-wired like Apple TVs, iMac, Dell laptop).   If I connect my computer to my work VPN through my GigaPower connection, YouTube videos play just fine.

 

I called AT&T about it and they sent a tech out and every thing checked out just fine.  They said there are no issues with my connection at all and AT&T doesn't have any reported issues with their servers/nodes.  We tried all kinds of things but I don't think there is an issue locally at my house with my connection.  I think there is an issue with how AT&T is handling the traffic from YouTube. I'm quite frustrated at this point because AT&T claims nothing is wrong.

 

Any ideas on what else can be done?  Can this be investigated more?

 

 

Responses

mibrnsurg

Expert

 • 

20.4K Messages

5 years ago

@adamrc  Might try using Google DNS in devices. Many devices find they can connect better using Google DNS. It bypasses Uverse RG DNS routing.

https://developers.google.com/speed/public-dns/docs/using

Step by step instructions. Good luck 😉

 

Edit:  Do a tracert to the YouTube video address if you can get it (not YouTube.com) and see if there is someplace slowing it down on the Internet.  Ignore ones that don't respond, they don't respond to low level traffic, pings, tracerts, etc.

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

adamrc

Mentor

 • 

31 Messages

5 years ago

Hi Chris,

 

I've actually tried alternate DNS but didn't have any success.  

 

I did run a traceroute to a few of the troublesome YouTube video servers that had slow performance and here are the results.  I have removed my IP and replaced with a * for privacy.

 

r4—sn-q4f7snls.googlevideo.com

 

Traceroute has started…

 

traceroute: Warning: r4—sn-q4f7snls.googlevideo.com has multiple addresses; using 198.105.244.130

traceroute to r4—sn-q4f7snls.googlevideo.com (198.105.244.130), 64 hops max, 72 byte packets

 1  router.asus.com (192.168.2.1)  0.456 ms  0.274 ms  0.250 ms

 2  *.lightspeed.nsvltn.sbcglobal.net (*)  1.862 ms  1.675 ms  2.664 ms

 3  99.174.26.36 (99.174.26.36)  2.163 ms  1.582 ms  1.871 ms

 4  99.131.205.78 (99.131.205.78)  2.078 ms  1.846 ms  2.085 ms

 5  99.131.205.123 (99.131.205.123)  2.021 ms  1.729 ms  1.753 ms

 6  12.83.112.9 (12.83.112.9)  3.902 ms  3.648 ms  4.004 ms

 7  ggr2.attga.ip.att.net (12.122.140.93)  12.262 ms  11.167 ms  12.082 ms

 8  10ge3-20.core1.atl1.he.net (216.66.24.133)  17.665 ms  24.461 ms  10.254 ms

 9  100ge11-1.core1.ash1.he.net (184.105.213.70)  79.078 ms  45.343 ms  28.455 ms

10  100ge3-1.core1.nyc4.he.net (184.105.223.166)  29.322 ms  37.539 ms  28.467 ms

11  xerocole-inc.10gigabitethernet12-4.core1.nyc4.he.net (216.66.41.242)  28.481 ms  28.550 ms  28.519 ms

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

 

 

 

r18---sn-q4fl6nee.googlevideo.com

 

Traceroute has started…

 

traceroute to r18.sn-q4fl6nee.googlevideo.com (74.125.1.228), 64 hops max, 72 byte packets

 1  router.asus.com (192.168.2.1)  0.476 ms  0.287 ms  0.291 ms

 2  *.lightspeed.nsvltn.sbcglobal.net (*)  1.650 ms  1.500 ms  2.070 ms

 3  99.174.26.36 (99.174.26.36)  2.680 ms  2.031 ms  1.810 ms

 4  99.131.205.78 (99.131.205.78)  2.130 ms  1.922 ms  1.784 ms

 5  99.131.205.123 (99.131.205.123)  2.088 ms  1.766 ms  1.690 ms

 6  12.83.112.9 (12.83.112.9)  4.008 ms  4.379 ms  3.974 ms

 7  12.122.141.221 (12.122.141.221)  11.620 ms  11.517 ms  11.349 ms

 8  12.247.147.26 (12.247.147.26)  11.083 ms  10.960 ms  11.020 ms

 9  64.233.174.2 (64.233.174.2)  11.375 ms  11.315 ms  11.461 ms

10  209.85.142.140 (209.85.142.140)  11.518 ms  11.548 ms  11.447 ms

11  72.14.234.2 (72.14.234.2)  25.963 ms  25.932 ms  25.933 ms

12  72.14.237.220 (72.14.237.220)  27.066 ms  25.925 ms  25.982 ms

13  72.14.233.84 (72.14.233.84)  26.086 ms  26.140 ms  25.972 ms

14  108.170.240.129 (108.170.240.129)  26.277 ms  26.684 ms  26.258 ms

15  72.14.235.107 (72.14.235.107)  26.296 ms  26.165 ms  26.213 ms

16  74.125.1.228 (74.125.1.228)  26.091 ms  25.941 ms  25.955 ms

 

 

r1---sn-q4f7sn7r.googlevideo.com

 

Traceroute has started…

 

traceroute to r1.sn-q4f7sn7r.googlevideo.com (173.194.141.247), 64 hops max, 72 byte packets

 1  router.asus.com (192.168.2.1)  0.456 ms  0.309 ms  0.277 ms

 2  *.lightspeed.nsvltn.sbcglobal.net (*)  8.819 ms  1.581 ms  1.432 ms

 3  99.174.26.36 (99.174.26.36)  4.182 ms  6.873 ms  1.956 ms

 4  99.131.205.78 (99.131.205.78)  2.016 ms  1.732 ms  1.801 ms

 5  99.131.205.123 (99.131.205.123)  1.803 ms  11.150 ms  4.412 ms

 6  12.83.112.17 (12.83.112.17)  5.152 ms  4.914 ms  4.007 ms

 7  12.122.141.221 (12.122.141.221)  11.425 ms  11.650 ms  11.423 ms

 8  12.247.147.22 (12.247.147.22)  10.816 ms  10.768 ms  10.739 ms

 9  216.239.51.39 (216.239.51.39)  12.083 ms  11.510 ms  20.760 ms

10  209.85.142.54 (209.85.142.54)  11.989 ms  12.295 ms  12.170 ms

11  209.85.142.119 (209.85.142.119)  26.905 ms  27.080 ms  26.789 ms

12  64.233.175.149 (64.233.175.149)  26.227 ms  25.994 ms  25.978 ms

13  108.170.240.136 (108.170.240.136)  26.388 ms  26.733 ms  26.359 ms

14  108.170.240.129 (108.170.240.129)  26.483 ms  26.477 ms  26.500 ms

15  64.233.175.103 (64.233.175.103)  26.700 ms  26.368 ms  26.580 ms

16  173.194.141.247 (173.194.141.247)  25.966 ms  26.004 ms  25.969 ms

 

 

mibrnsurg

Expert

 • 

20.4K Messages

5 years ago

@adamrc  I don't see overly long latency in any of the ones showing, the missing 12-16 in 1st one leave me wondering trouble there?  Probably not, since other ones came out OK.

 

Would have to agree w/ATT, everything on them is lighting fast, highest one was 10ms.  Think you ran into a WWW slow down zone for a myriad reasons, none fixable by ATT.

 

Keep using the work VPN if they let you, it's putting you in to a better connection area. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

adamrc

Mentor

 • 

31 Messages

5 years ago

Unfortunately using my company VPN isn't going to be a solution.  It's unfortuate that I can use AT&T Cellular or even my neighbor's Comcast plays YouTube videos just fine.  There is obviously an issue between YouTube and AT&T and how they are distributing the traffic.  I hope it gets resovled soon.

mibrnsurg

Expert

 • 

20.4K Messages

5 years ago

@adamrc   See if ATT Uverse Care can come up w/anything.

 

Contact ATT Uverse Care on the link in my signature below, by Need Help?

Send them a Private Message, on this link, and they should be able to give the help needed to solve your Uverse service YouTube playing problems.

 

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply, possibly by email instead. They can do more than any phone rep and stick w/it till it's done. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

adamrc

Mentor

 • 

31 Messages

5 years ago

Thanks Chris.  I sent them a PM.

 

An update. I just realized that all of my YouTube streams were going through HTTPS so I re-ran all of the trace routes through HTTPS this time and the results are much different.  I think the issue is at xerocole-inc.gigabitethernet2-9.core1.lax2.he.net (64.62.133.170) and xerocole-inc.10gigabitethernet12-4.core1.nyc4.he.net (216.66.41.242)

 

They are both owned/operated by Hurricane Electric.

 

https://r1---sn-q4f7sn7r.googlevideo.com

 

Traceroute has started…

traceroute: Warning: https://r1---sn-q4f7sn7r.googlevideo.com has multiple addresses; using 198.105.254.130
traceroute to https://r1---sn-q4f7sn7r.googlevideo.com (198.105.254.130), 64 hops max, 72 byte packets
1 router.asus.com (192.168.2.1) 0.521 ms 0.286 ms 0.261 ms
2 *.lightspeed.nsvltn.sbcglobal.net (*) 48.730 ms 4.419 ms 2.119 ms
3 99.174.26.36 (99.174.26.36) 2.351 ms 1.875 ms 6.782 ms
4 99.131.205.78 (99.131.205.78) 1.917 ms 1.616 ms 1.749 ms
5 99.131.205.123 (99.131.205.123) 2.007 ms 4.459 ms 1.968 ms
6 12.83.112.9 (12.83.112.9) 4.825 ms 5.330 ms 4.933 ms
7 ggr2.attga.ip.att.net (12.122.140.93) 13.048 ms 11.004 ms 11.927 ms
8 10ge3-20.core1.atl1.he.net (216.66.24.133) 14.557 ms 24.121 ms 24.895 ms
9 100ge12-1.core1.dal1.he.net (184.105.81.170) 78.546 ms 30.051 ms 28.455 ms
10 100ge4-2.core1.phx2.he.net (184.105.81.173) 66.207 ms 56.909 ms 67.297 ms
11 100ge11-2.core1.lax2.he.net (184.105.81.177) 57.791 ms 57.183 ms 66.799 ms
12 xerocole-inc.gigabitethernet2-9.core1.lax2.he.net (64.62.133.170) 56.988 ms 56.979 ms 56.836 ms
13 * * *
14 * * *
15 * * *

 

 

https://r18---sn-q4fl6nee.googlevideo.com

 

Traceroute has started…

traceroute: Warning: https://r18---sn-q4fl6nee.googlevideo.com has multiple addresses; using 198.105.254.130
traceroute to https://r18---sn-q4fl6nee.googlevideo.com (198.105.254.130), 64 hops max, 72 byte packets
1 router.asus.com (192.168.2.1) 0.534 ms 0.285 ms 0.274 ms
2 *lightspeed.nsvltn.sbcglobal.net (*) 2.334 ms 1.617 ms 1.485 ms
3 99.174.26.36 (99.174.26.36) 2.615 ms 1.798 ms 2.889 ms
4 99.131.205.78 (99.131.205.78) 2.080 ms 1.742 ms 1.655 ms
5 99.131.205.123 (99.131.205.123) 2.183 ms 1.848 ms 1.764 ms
6 12.83.112.9 (12.83.112.9) 5.793 ms 3.575 ms 3.979 ms
7 ggr2.attga.ip.att.net (12.122.140.93) 12.394 ms 11.573 ms 12.156 ms
8 10ge3-20.core1.atl1.he.net (216.66.24.133) 15.540 ms 24.211 ms 24.641 ms
9 100ge12-1.core1.dal1.he.net (184.105.81.170) 31.415 ms 28.858 ms 28.389 ms
10 100ge4-2.core1.phx2.he.net (184.105.81.173) 64.683 ms 56.832 ms 67.405 ms
11 100ge11-2.core1.lax2.he.net (184.105.81.177) 57.722 ms 56.961 ms 66.906 ms
12 xerocole-inc.gigabitethernet2-9.core1.lax2.he.net (64.62.133.170) 57.112 ms 56.846 ms 56.773 ms
13 * * *
14 * * *
15 *

 

https://r4—sn-q4f7snls.googlevideo.com

 

Traceroute has started…

traceroute: Warning: https://r4—sn-q4f7snls.googlevideo.com has multiple addresses; using 198.105.254.130
traceroute to https://r4—sn-q4f7snls.googlevideo.com (198.105.254.130), 64 hops max, 72 byte packets
1 router.asus.com (192.168.2.1) 0.507 ms 0.330 ms 0.279 ms
2 *.lightspeed.nsvltn.sbcglobal.net (*) 1.901 ms 1.385 ms 1.427 ms
3 99.174.26.36 (99.174.26.36) 2.488 ms 6.005 ms 2.030 ms
4 99.131.205.78 (99.131.205.78) 1.899 ms 2.225 ms 2.325 ms
5 99.131.205.123 (99.131.205.123) 2.234 ms 1.878 ms 1.632 ms
6 12.83.112.9 (12.83.112.9) 4.784 ms 3.501 ms 4.040 ms
7 ggr2.attga.ip.att.net (12.122.140.93) 11.892 ms 11.161 ms 12.047 ms
8 10ge3-20.core1.atl1.he.net (216.66.24.133) 12.125 ms 24.356 ms 23.984 ms
9 100ge12-1.core1.dal1.he.net (184.105.81.170) 34.722 ms 28.438 ms 28.386 ms
10 100ge4-2.core1.phx2.he.net (184.105.81.173) 61.553 ms 56.845 ms 67.507 ms
11 100ge11-2.core1.lax2.he.net (184.105.81.177) 58.312 ms 57.715 ms 65.345 ms
12 xerocole-inc.gigabitethernet2-9.core1.lax2.he.net (64.62.133.170) 56.998 ms 56.848 ms 56.944 ms
13 * * *
14 * * *
15 *

 

https://r4—sn-q4f7snls.googlevideo.com  (RAN AGAIN, DIFFERENT RESULTS)

 

Traceroute has started…

traceroute: Warning: https://r4—sn-q4f7snls.googlevideo.com has multiple addresses; using 198.105.244.130
traceroute to https://r4—sn-q4f7snls.googlevideo.com (198.105.244.130), 64 hops max, 72 byte packets
1 router.asus.com (192.168.2.1) 0.492 ms 0.286 ms 0.248 ms
2 *.lightspeed.nsvltn.sbcglobal.net (* 8.909 ms 1.393 ms 1.477 ms
3 99.174.26.36 (99.174.26.36) 6.322 ms 1.978 ms 1.649 ms
4 99.131.205.78 (99.131.205.78) 3.178 ms 2.078 ms 2.060 ms
5 99.131.205.123 (99.131.205.123) 2.310 ms 3.260 ms 1.793 ms
6 12.83.112.9 (12.83.112.9) 4.407 ms 3.291 ms 3.984 ms
7 ggr2.attga.ip.att.net (12.122.140.93) 12.711 ms 11.239 ms 11.989 ms
8 10ge3-20.core1.atl1.he.net (216.66.24.133) 12.646 ms 23.911 ms 10.375 ms
9 100ge11-1.core1.ash1.he.net (184.105.213.70) 33.572 ms 39.409 ms 28.777 ms
10 100ge3-1.core1.nyc4.he.net (184.105.223.166) 36.084 ms 28.604 ms 32.432 ms
11 xerocole-inc.10gigabitethernet12-4.core1.nyc4.he.net (216.66.41.242) 28.605 ms 28.683 ms 28.616 ms
12 * * *
13 * * *
14 * * *
15 *

 

 

mibrnsurg

Expert

 • 

20.4K Messages

5 years ago

@adamrc   But the he returns are not too high, highest 67ms, Nashville to Phoenix.  This is just normal Internet connection times, 500-1000ms would be a problem. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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