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2 Messages
Unknown connected device
I have a device that I do not know what it is connected to my network. It's called an "EardaTec Device". When I looked it up, it's apparently linked to a lot of smart home things, like light switches. We own nothing of the sort. It's extremely likely that this device is slowing down my internet considerably. Not only that, but I get intermittent messages from my Smart Home Manager app that this Earda device keeps trying to access an unsecure URL. I contacted support and they had me factory reset my gateway, didn't help. I just had a technician come over and he couldn't help at all, he just left and said it wasn't on their side after some troubleshooting. Even when I blocked the device on the Smart Home Manager app, it still was able to connect and attempt to access unsecure URL's. One thing I found odd was that when I looked at the device details through the app, it has much less details than ANY of my other devices. For my other devices it shows the connection type, point, and name of the network. But this Earda device doesn't show any of that. I would really appreciate some help in figuring this out. Thank you.
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Official Solution
JefferMC
ACE - Expert
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32.3K Messages
10 months ago
Based on what?
If the device is connecting to your Wi-Fi, it has your Wi-Fi Passphrase. So: Change the passphrase in the Gateway. You'll also have to change it on all your legitimate Wi-Fi clients (your PC, your phones, your tablets, your Fire TV sticks, etc.) but then whatever this device is won't have the password and won't be able to connect.
Once you've changed the passphrase on all the usual suspects above, something you've forgotten about will likely quit working. Yes, EardaTec markets lighting switches and dimmers to consumers, but they also market Wi-Fi modules to other companies to be embedded in whatever types of things they make: Garage Door Openers, Smart Thermostats, Cameras, doorbells, etc.
In any case, whatever it is won't be able to connect until it is given the new passphrase. It may show up in Smart Home Manager for a little while after it quits connecting.
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itsAv
New Member
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2 Messages
10 months ago
The reason I thought the device was slowing my internet down was because that's what the technician said and it was using up a majority of our data. Either way, we figured out what the device was. We did as you said and just took each device one by one to see which one we logged into was the culprit. It was my brother's Chromecast. Unsure as to why it would try and access any unsecured URL's at intermittent times, even when unused. Unfortunately, I tested the net before connecting anything other than my phone and it was still 1/5th of what we should be getting so I will have to call another technician out here, I suppose. Thanks for the help :)
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JefferMC
ACE - Expert
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32.3K Messages
10 months ago
You posted in the fiber section of the forums. Do you have FTTP or VDSL2/ADSL2+?
The best way to tell if you're not sure: Which of these connections is used on the back of your Gateway:
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