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lingla
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Teacher

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23 Messages

Sun, Aug 7, 2022 5:07 PM

unable to access ip camera interface wirelessly via local network IP with the port number BGW210

I can access my ip cameras interface from outside network and with wired connection.  But I can't access them when I am inside the network using local ip address with port number for example: 192.168.1.188:88 with BGW210-700.  I did not have this problem with older modem router.

ATTHelp

Community Support

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200.1K Messages

2 m مضت

Hey @lingla, let's take a look at your cameras.

 

We recommend setting up port forwarding. Find your gateway from the dropdown menu and it'll show you detailed instructions on how to set it up for your specific gateway.

 

We also recommend resetting your gatewayKeep in mind this will delete any custom settings you have. It's good practice to reset it before setting up port forwarding, allowing for for a smoother set up.

  1. Press and hold the gateway Reset button for at least 10 seconds. If you let go before 10 seconds, the gateway will reboot, but it won’t reset.
  2. Wait until the gateway restarts and all the status lights are lit. 
  3. See if the Broadband or Service status lights are solid green. If so, the reset worked.

Let us know how it goes!

Tyler, AT&T Community Specialist

lingla

Teacher

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23 Messages

2 m مضت

I know how to setup port forwarding, that's why I said I can access my ip cameras interface from outside network.  Reseting the gateway won't work because I already had this model replaced twice already.

tonydi

ACE - Guru

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7.4K Messages

2 m مضت

When you say you can access the camera from outside I presume you're pointing to the public IP which you've forwarded to the local IP.

I ask because none of the AT&T gateways support what's called NAT Loopback, which would allow you to point to the Public IP even when you're on your home network.  It's just one more feature that AT&T didn't think was necessary, much like the lack of ability to change the DNS server the gateway uses. 

Most people who need both access paths will end up getting a third party router that supports NAT Loopback and hook that up with DMZ+ or IP Passthrough.

lingla

Teacher

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23 Messages

2 m مضت

@ tonydi, you are absolutely correct that: When you say you can access the camera from outside I presume you're pointing to the public IP which you've forwarded to the local IP.

I had no problem accessing my camera using public IP and local IP with the old AT&T gateway made by Pacer 5268AC.  

So are you saying with the IP passthrough, I will be able to use public IP address to access my devices when I am inside my home network?

tonydi

ACE - Guru

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7.4K Messages

2 m مضت

Well, something's not right there because the Pace doesn't support NAT Loopback either.  So I don't know how you accomplished that unless I'm missing some detail.

To answer your question, yes, as long as the third party router you choose supports NAT Loopback.  Most do but you should confirm with the manufacturer first.  Then you'd do the port forwarding on that router and not on the AT&T gateway.

(edited)

lingla

Teacher

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23 Messages

2 m مضت

Hi tonydi, I did not enable or did anything with NAT loopback in AT&T Pacer router.  I just accessed my internal network devices with local IP address and the associated port forwarding, and it works fine.  This is what I am trying to figure out why I can't do the same for the BGW210 router.  I never used public IP address when I am at home.  These are IP cameras such as Foscam where I just assigned a static IP address to it and open a port in the firewall so I can get into its interface to change the settings.  For example this is the local IP address that I assigned: http://192.168.1.188:88 subnet 255.255.255.0, DNS gateway 192.168.1.254

tonydi

ACE - Guru

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7.4K Messages

2 m مضت

There's no setting to change so I know you couldn't have done that.  But you said you were able to access the cameras from both inside and outside your network on the Pace and I don't see how your description could make that happen.  

What you're describing for accessing it from inside your network should work.  Can you ping the camera at that 192.168.1.188 address?

lingla

Teacher

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23 Messages

2 m مضت

I can ping with the old router but with the new router, no reply from ping.

H:\>ping 192.168.1.188

Pinging 192.168.1.188 with 32 bytes of data:
Reply from 192.168.1.75: Destination host unreachable.
Reply from 192.168.1.75: Destination host unreachable.
Reply from 192.168.1.75: Destination host unreachable.

tonydi

ACE - Guru

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7.4K Messages

2 m مضت

Then the camera isn't at .188 like you think it is (or the BGW doesn't think it is).  Go back through the settings, it might be a typo someplace.

lingla

Teacher

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23 Messages

2 m مضت

It's correct setting as I am able to access this local IP from outside network using public ip address, see my setting below:

JefferMC

ACE - Expert

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29.8K Messages

2 m مضت

This the second time I've seen this report IP addresses for the port forwarded device name, whereas my Gateway shows me the name the device reported when it DHCPed.  Doesn't really matter here; Port Forwarding is working.  Local traffic and issues with local traffic have nothing to do with Port Forwarding anyway.

First question... how are these camera's connected?  Ethernet or Wi-Fi?

Second, If Wi-Fi, they're not using the Guest SSID, right?

3) the client you're trying to connect to them from, also not using Guest SSID?

4) What device is 192.168.1.75 the device you're trying to PING from or another device (I'm expecting the device doing the pinging)?

5) From the BGW210's Diagnostic tab, can you ping the IPs?

lingla

Teacher

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23 Messages

2 m مضت

I tried to answer your question but it won't post here, not sure what's wrong.  But all devices are connected by Wi-Fi and I don't use Guest SSID.  The 192.168.1.75 is my laptop.  When ping from Diagnostic tab, I get the successful ping.

OttoPylot

ACE - Expert

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18.8K Messages

2 m مضت

Probably not of any help to you but all of our cameras are connected via WiFi, to the Guest Network with a different SSID, and we can view the video  feeds from inside our home via WiFi or away from our home via cellular. However, my setup is fairly simple compared to what you are doing.

lingla

Teacher

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23 Messages

2 m مضت

Oh I can view video without any problem within my network.  I just can't log into the interface to change configuration such as changing password as my cameras are constantly hacked.

OttoPylot

ACE - Expert

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18.8K Messages

2 m مضت

Sounds like a security issue if your cameras are constantly getting hacked. Using the Guest Network on my system, with a different SSID and pw, works perfectly with no issues at all. If I need to change camera passwords, I can just login to the camera app and do it from there. If I need to get into my router I can login remotely if I'm not at home, but I've never had to do that.

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