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18 Messages

Wednesday, November 29th, 2023 3:05 PM

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"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even though I've verified the accuracy of the password. I've attempted troubleshooting by turning off IPv6, power cycling, and creating a separate 2.4GHz ID on IPv4, but the issue persists.

ATT has tried everything and it is at the point of having them return my old bgw210 as it was far more stable than the bgw320.

How can I resolve this problem? 

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New Member

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18 Messages

3 months ago

To start off, I have a Galaxy S23 Ultra, latest updates installed and that includes Android 14 and One UI 6. I also have an Ipad that is updated to the latest OS.
When I got the gateway, everything worked seamlessly after installation. Devices connected without issue and it mirrored my current wifi settings perfectly. Problems arose on Thanksgiving night when a power outage occurred. After the power was restored, I encountered network issues across all my devices as they would not connect (Security cameras and my Bose 500 speakers would not connect to my wifi).
Despite my efforts, including uninstalling and reinstalling apps on my phone and multiple attempts to reconnect devices to the Wi-Fi, I have been unable to resolve the issue. I engaged in several hours of testing things out and then sought assistance from AT&T support through chats.
While the community and AT&T users provided valuable advice, none of the suggested solutions proved effective. I lastly reformatted my phone in an attempt to rectify the issue without success.
I made another chat attempt with ATT tech support. During that conversation, a representative ran tests and created a separate 2.4GHz ID on IP4 with a different password. Despite these efforts, the problem persisted and subsequently, disabled IPV6 and power-cycled the gateway to operate solely on IP4, yet the connectivity issues persisted.  I then researched online and spent many more hours troubleshooting further. I then decided to test by connecting the devices to my Ipad. They connected without any issue. Which made me realize that the issue is the Android OS update on my phone. Particularly after updating to Android 14. 
What's noteworthy and crucial for developers to be aware of is that, when I attempted to link devices using my iPad, the process went smoothly. The connection was established, and I logged in to test them without encountering any issues.
Contrastingly, when I tried the same on my phone, the devices wouldn't connect.
Subsequently, I successfully connected them on iOS, where they operated flawlessly. Following this, I reinstalled the device apps on my phone, logged in, and confirmed their functionality on my phone.
In a further test, I deleted one device from both my iPad and phone, attempting to re-add it to my phone resulted in a persistent Wi-Fi connection error. However, reinstalling it on my iPad proceeded without any hitches. Afterward, logging into the app on my phone, I found that it is now functioning as expected.
The issue is with Android 14 all along relating to wifi.
While my Android phone now works with the devices, the unusual workaround raises concerns about compatibility with the latest Android update in relation to the bgw320 gateway.  The Developers really need to look into this further as thousands of others are reporting Wifi issues with Android 14 on various devices. 
If you are having this same issue, add the devices to your IOS and the readd them to your android device and login on your android for them to work. Only set them up on IOS, not your Android. Keep doing this until an update is pushed out the the ATT fiber gateways.
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