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b_mihai's profile

15 Messages

Tuesday, March 26th, 2024 5:39 PM

Terrible connection to my work environment

Hey AT&T Team,

I'm having a tough time with my work VPN connection. It keeps dropping, and I'm losing access to my work stuff because of it.

I did a check using MTR from my Windows machine (through WSL), and noticed there's a hop where almost 90% of the network packets are lost! It seems like this is where my connection problems are starting.

Could someone take a look into this? Maybe there's a way to route my connection differently to avoid this issue. I really need a stable connection to get my work done.

In comparison, while using a hotspot from T-Mobile, that connection is stable and can work effectively while connected to it.

Thanks a lot for any help you can give!

                                                                                                   Packets               Pings

Host                                                                                            Loss%   Snt   Last   Avg  Best  Wrst StDev

  1. (waiting for reply)
  2. 10.0.0.1                                                                                      0.0%   730    4.0   5.4   1.8 100.7   5.8
  3. 192.168.1.254                                                                                 0.0%   730    3.1   5.5   2.5 145.6   7.4
  4. 107.215.56.1                                                                                  0.0%   730    4.6   6.7   3.6  95.7   5.4
  5. 76.239.207.180                                                                                0.0%   730    4.0   6.8   3.5  66.5   5.0
  6. (waiting for reply)
  7. 32.130.89.13                                                                                 89.4%   730    6.5   7.9   5.2  19.1   2.4
  8. 62.115.146.216                                                                                0.0%   730    6.3   8.5   4.9  62.3   5.6
  9. 62.115.134.246                                                                                2.5%   730    8.7   8.3   4.8  85.7   5.7
  10. 62.115.138.70                                                                                 0.0%   730   21.2  23.3  19.7 106.8   6.8
  11. 62.115.122.158                                                                               48.8%   730  100.2 100.5  97.1 163.6   4.7
  12. 62.115.122.139                                                                               13.7%   730  110.4 112.5 109.1 197.7   5.4
  13. 62.115.136.39                                                                                 0.0%   730  113.2 116.0 111.2 170.7   5.7
  14. 62.115.62.237                                                                                 0.0%   730  110.7 114.2 110.1 200.9   6.7
  15. 62.128.0.154                                                                                  0.0%   730  114.6 114.7 110.7 187.9   6.0
  16. 213.95.0.114                                                                                  0.0%   730  114.1 115.0 110.8 169.1   5.6
  17. 62.128.0.149                                                                                  0.0%   729  114.5 117.1 112.9 177.6   5.4
  18. 62.128.0.249                                                                                  4.8%   729  164.4 166.0 158.7 244.9   7.0
  19. 62.128.13.20                                                                                  3.2%   729  162.4 162.7 151.3 289.1   6.7

Community Support

 • 

232.7K Messages

3 months ago

Hi b_mihai,

 

We understand how important it is for you to have a reliable connectivity. Let's walk you through the right path.

 

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for contacting AT&T Community Forums,

Jennifer, AT&T Community Specialist.

15 Messages

2 months ago

Hi @JefferMC - I'm using the VPN to be able to reach https://guacamole.support.exasol.com/

Without the VPN, I can't reach that page and run an MTR.  

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