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StevetheGreek's profile

New Member

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5 Messages

Sunday, June 11th, 2023 5:37 PM

Strict NAT in Pre Wired Apartment

I recently moved into a new apartment that comes with ATT Fiber.  The building management adds an extra 50 dollars a month on top of the rent for this.  The management gave me a link with instructions on how to login and manage my internet.  On this portal there is an option to enable to UPnP but it doesn’t work.  I called ATT they said it’s first come first serve and that I have to tell building management to contact ATT to “open more slots”.  I told management but they have no idea what I’m talking about.  In my closet there is Ruckus H510 with a Ruckus Fiber backpack.  I can’t login to the router or gateway and only have access to the portal.  I tried to install my own router but that gave me a double NAT and when I put it in bridge mode it kicked me out of the routers settings back to the portal.   This is very frustrating and any advice would be greatly appreciated.

1 Message

3 months ago

@StevetheGreek any update on how this played out for you? I'm experiencing something very similar at my apartment complex and would love to hear your insight. 

Former Employee

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22.4K Messages

3 months ago

If have a Ruckus device this ATT G.Fast where fiber service is brought to the building and then distributed by the buildings wiring setup often using existing coax connections that were meant for DirecTv satellite service but can use Ethernet if building was originally wired for such.

There is no individual new fiber installation to each unit and was designed for residential service to offer faster speed than traditional copper which might be ADSL2+ internet 18 or less using phone wiring. 

from 2017…

https://about.att.com/story/att_g_fast_on_sale_now_to_apartment_and_condominium_properties.html

G.fast provides internet access to apartment and condo units over existing coaxial cables. This can minimize disruption for current residents because there’s no need to place new wiring in each residence. AT&T will offer internet speeds of up to 500 megabits per second1, but G.fast provides the capability to allow AT&T to offer greater speeds over time. Residents of these properties can also enjoy the availability of DIRECTV without installing a dish at their individual units.

G.fast adds another innovative solution to existing fiber and millimeter-wave wireless access solutions for MDU property owners to provide their residents high speed internet and TV services.

 

“We’re tapping into the existing internet infrastructure in some multifamily properties to bring ultra-fast internet in less time and with less disruption than replacing the network with fiber,” said Ed Balcerzak, senior vice president, AT&T Connected Communities. “While fiber to the unit remains the best broadband solution for most properties where possible, G.fast and fixed millimeter-wave provide connectivity to properties that aren’t able to support fiber. AT&T is committed to providing apartments and condos with connectivity across the nation, and innovations such as G.fast are helping us to do that.”

New Member

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5 Messages

3 months ago

@legit the building owner finally got involved and had a meeting with AT&T.  The building owner sent out a notice basically describing what I wrote earlier about the IP’s and said they were lied to by ATT when they initially signed up for this deal.  As it stands now the building owner and ATT are going back and forth about who should purchase the IPs, because they’re very expensive, especially when you need one per apartment and the buildings total 400 plus apartments.  The buildings are now almost at capacity and over 250 apartments have this issue.  Im moving in April to be closer to my new job so I’m over this whole situation, but I’m definitely making sure my next apartment doesn’t have this setup.  I told building management this would happen when I first moved in, they blew me off.  Now the buildings are full and tenants are angry because this place is expensive and it’s billed as “Luxury Living” and the internet is setup like a college dorm, meanwhile ATT and the Owner are haggling about IP address cost.

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