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New Member

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2 Messages

Mon, Feb 17, 2020 1:19 PM

Splice Boxes After Hurricane

Hey, the ATT lines right in front of our home were damaged during a hurricane in September 2018. When the repair work was being done, I noticed the crew was just adding splice boxes and not running any new lines. I asked them if a new line could be run and they told me the boxes were short term and that a new line would eventually be ran. Also, some of the wires are exposed. Now it’s Feb 2020 and nothing has been done. Who can I talk to get this rectified?

Responses

Brand User
ATTHelp

Administrator

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113.1K Messages

2 months ago

Hey, @buckeyesalz, we understand your desire to have new internet lines put in, we're here to help clarify the situation.

 

Due to the extensive damage to the area, it can take some time to complete that kind of work, especially taking into account needing permits, the current digging conditions, necessary equipment and facilities, etc. We appreciate you reaching out in regards to this, but please be aware that this process could take a while.

 

Let us know if you have anymore questions!

 

Ramses, AT&T Community Specialist

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New Member

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2 Messages

I understand, but it's been 18 months...and the damage in Charlotte, NC wasn't that bad. I don't even know if anyone is scheduled to come out. Can someone reach out to me to discuss? Mike

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