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jcarterwil's profile

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1 Message

Tuesday, January 17th, 2023 12:55 AM

Speed

I just upgraded from Uverse.  My old speed was 30mps.  My new fiber is 30mps down, 380mps up. (Tested using the BGW320-505 so nothing to do with my network) So the inverse of what it should be.  I have called AT&T I think 5 times.  Each time saying I think its a CO configuration issue.  They keep asking about my network etc.  Then they say "We have fixed it don't worry."  Should work in an hour.  No luck.

They are sending me a new modem because I also want to upgrade to 1000mps.  They also say that will fix the problem.  I somehow doubt it will.

Community Support

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232.9K Messages

1 year ago

We'd be glad to address your concern about your Internet speed, jcarterwil.

 

If you're still getting slow speed with the new gateway, let us know. If you have any other questions in the meantime, we'll be here.

 

Thanks for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

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