Spectrum fiber line cut by AT&T

And what makes you think an AT&T tech cut the wire? There is absolutely no benefit to cut the wire. 

Because who else would be messing with wires but the two service providers in the area and Spectrum wouldn’t cut its own wire. Plus, the Spectrum technician told me that AT&T did it and showed exactly where it happened. The fiber line markings are clear.

Still no benefit to AT&T cutting spectrum cables there’s no proof there’s no witness your just assuming

Thanks for your perspective on how my fiber cut itself.

I remember losing service when a Spectrum tech cut my AT&T wire while installing service for my neighbor.  I assume it was an accident, but it still happened.

Likewise, it is possible that an AT&T employee accidently cut a Charter line, especially if it wasn't properly marked.

Hello again @MySpectrumFiberWasCut. And thank you for reaching out with additional information. 

In order to address any concerns with damages we have caused on your property, please refer to the link that Aminah shared earlier regarding property damage claims. You will need to be ready to share photographs and the precise locational data where the incident occurred. We also recommend checking to see if the location in question is registered as a utility easement. We didn't notice anything that would indicate this in your photos, but it may alter how our claims handler, Sedgwick, is able to assist you. The fact that your wire was cut, regardless of it being an easement or not, is still something they should be able to address with you.

We appreciate you keeping us updated and letting us know. As our Ace @JefferMC mentioned, accidents can happen. But we always strive to complete work such as this while not affecting others to the best of our ability. And we apologize for this inconvenience.

Thank you for reaching out to the AT&T Community Forums. Please don't hesitate to let us know if you have any questions or concerns.

Wesley, AT&T Community Specialist

Thank you for your prompt replies!

It's our pleasure. Please have an excellent day!

Wesley, AT&T Community Specialist