New Member
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4 Messages
Smart Extender Just Keeps Blinking
For the past few days, one of my Smart Extenders only blinks green and shows up offline in Smart Home Manager. I have disconnected both the Gateway and the Extender on several occasions. Hit the WPS button on both following reconnecting to power.
I am also having a similar issue with one of my Uverse wireless boxes -- completely intermittent signal.
After several unsuccessful attempts to go from blinking to solid green, I took the extender down to the gateway, connected it via Ethernet, powered off both, powered on, hit both WPS buttons -- and sitting right next to the gateway and connected ... only blinking green. Is the Extender dead? Is there another fix after trying everything that AT&T publishes on the Smart Extender? Should I give up and purchase a different extender?
Accepted Solution
Official Solution
ATTHelp
Community Support
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211K Messages
2 years ago
We're here to help @wgregorybailey.
We understand that you're are having trouble getting WiFi extender connected.
Please let us know if that works.
Charles, AT&T Community Specialist
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wgregorybailey
New Member
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4 Messages
2 years ago
Thanks. I eventually had to have a tech come out and work on the issue. He reset the actual extender and it started working again. What the customer does not know is that you have to hold that reset button on the extender for 30 seconds or more.
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ATTHelp
Community Support
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211K Messages
2 years ago
Hi, @wgregorybailey.
Thank you for the update, and we are happy that you were able to get a tech to come out and fix it for you.
If you have any other questions or concerns in the future, feel free to reach back out.
Thank you for choosing AT&T.
Marc, AT&T Community Specialist
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Cvt2001
New Member
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1 Message
1 year ago
One of my smart Wi-Fi extenders does not show up in my Smart Home Manager. I hit the reset button for 45 seconds. Do I now need to +Add Extender again?
I tried again and still the extender is not registering on my Wi-Fi network.
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