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Wed, May 25, 2016 2:37 AM

Slow Gigapower after UVerse Voice Installed

I had Uverse phone installed yesterday, and the installer did a "hard reset" therefore everything to include my Wifi name (changed from default) was reset. Before he came I averaged 800 GBps, after he left we are maxing at 45MBps Wifi and 82MBps hardwired Ethernet Cat-6 on our 2016 Macbook Pro 802.11a and 2016 Mac Pro 802.11ac, 2 6s Plus iPhones, and 1 Samsung s7 edge. I attempting just to stress that the hardware is more than compatible for the network performance paid for and has worked flawlessly for the past 2 months. I know when the service was installed initially we disabled the iPv6; and made a few other changes. Please assist me in updating the router to pre-yesterday's installer's condition.



Community Support


6.7K Messages

5 years ago

Hi @jazzieb,


We have some articles here that may help. Logging into the modem and adjusting the wi-fi settings is recommended. You will also see an article on how to change the Wi-Fi Name and Password. 



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