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MarkyyDigital's profile

8 Messages

Wednesday, January 17th, 2024 12:22 AM

Slow Fiber Speeds. (New Customer)

Recently switched from Xfinity Comcast 1 Gig internet to AT&T fiber from hopes of upload and download speeds being close to each other. First they installed the bgw210 I believe it was and i was only getting maybe 150 mbps download and 200 mbps upload. I called and they immediately upgraded me to the BGW320. Problem is everytime I run a speed test through the app it tells me im getting close to 1gig upload and download to the house but when I run tests on different devices in my house im not getting close to that (390 download and 400-450 upload). I have tried to wire directly to the 320 and im still not gettin close to those speeds. I installed a Tp link deco x75 system and did IP passthrough and still nothing. I bought a total of 6 x75 units with only 4 installed but that should be more then enough the house is only 3200 sqft. Can anyone help me understand why im getting less then half the speed I pay for? Also just FYI im getting 700mbps download and 40 upload with xfinity (yes i still have it installed, wanted to test AT&T first) and thats only with their supplied gateway not even connecting it to the mesh system :-(

ACE - Professor

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5.8K Messages

3 months ago

Wired or wireless devices. If wired, are those devices capable of 1g?  If wireless you won’t get 1g. 

390 download and 400-450 upload would be normal and expected on wireless devices. 

Where is the gateway located in the home. Xfinity device? Placement would affect WiFi. Further you are from the gateway the lower the speeds would be. 

xfinity speed test is wired or wireless?

(edited)

Community Support

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231.3K Messages

3 months ago

We understand that you're facing internet issue. Let's get your speeds back up to par, @MarkyyDigital!

 

We suggest that you view these tips on troubleshooting your internet, specifically the sections titled Modem Environment and Wi-Fi near the bottom of the article. 

 

Also, can you please answer the following questions:

  1. What type of devices are having the slow speed issues? We ask this in case we need to provide device specific troubleshooting tips.

We look forward to hearing from you!

 

Thank you for contacting AT&T Community Forum!

Harry, AT&T Community Forum Specialist

8 Messages

3 months ago

@browndk26 So when I tested wired I did test on an older macbook so that could be one of the issues. When it comes to wireless though I would imagine they are all capable of close to 1g speeds because im getting 700+ when connected to Xfinity wifi and thats just with their supplied modem/router combo. With fiber I have a Tp link Deco x75 system with 4 pods so I would think I would get bette coverage all over the house. 

8 Messages

3 months ago

@ATTHelp Im just getting consistently slower speeds on everything. Older Macbook, iPhone 14 and 15s, PS5, fire sticks. Idk I just expected the download speeds to be higher than xfinity. I know the devices are capable of at least certain speeds because im getting them with xfinity. Is there something other than configuring IP passthrough and turning off the wifi on the ATT router that I should be doing?

Community Support

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231.3K Messages

3 months ago

Hello @MarkyyDigital,

Thanks for reaching out to us! Let's find out what's causing this and get the help you need.

 

We do have some ways to remedy slow speeds. First, we need to run a speed test. Our recommendation is that you do this test via Ethernet, that way you have a dedicated connection to the router. Just click on the blue "Start Speed Test" button and let the test run. After the test is finished, you should get two numbers for download speed and upload speed. Write those numbers down. 

 

Next, remove the Ethernet cord and switch to Wi-Fi. Run the test again and write down the numbers that the test gives you. 

 

Using both sets of numbers, you have the range of speeds that you should be getting. Using this speed tier support article as a reference point, you can see what the average speed is for your service. 

 

Since you have stated that your speeds are well below the average speed tier, let's see what we can do to change that.

  • Reboot the router. Rebooting the router will sometimes revert the router back to a time where it was running at its best. Rebooting the router also clears errors, and problems the router may be going through. 
  • Check the router's environment. That AT&T forums article that we have found, will give you hints and tips about proper router/gateway environments and what could be the cause of the slow speed. 

We hope this information is helpful and thanks for reaching out to AT&T Community Forums!

Leon, AT&T Community Forum Specialist

8 Messages

3 months ago

@ATTHelp Ive tried all of what you have recommended and still nothing. It’s crazy to me that I can be almost at the furthest point in my house from my Xfinity gateway with no mesh system and pull 600 mbps and with fiber and who mesh system still only get 200-300 mbps download. 

ACE - Professor

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5.4K Messages

3 months ago

Which Xfinity gateway were you running before the switch?   Their latest supports WiFi 6E, and Att has nothing in this category.  
Whether you can accept this is up to you.  Att owes a connection to the gateway and basic working WiFi.  Everything past that is on the customer to manage.  Proper home networking hardware will be able to fully take advantage of a symmetrical 1GB fiber connection. And it’s easier to manage that additional WiFi system configured in access point mode instead of ip passthrough.  

(edited)

Community Support

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231.3K Messages

3 months ago

Hi @MarkyyDigital, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you.

NateD,

AT&T Community Forum Specialist

8 Messages

3 months ago

@gr8sho So my Xfinity gateway is the XB8 and my Fiber(AT&T) gateway is the BWG320. I have 6 Tp link Deco X75’s…with that being said which service do you recommend? Should I stay with Xfinity? Or am I doing something wrong which is causing my speeds to be slower with AT&T? Right now I have fiber set for IP pass through and I have the WiFi turned off so it doesn’t compete with the deco system. The upload speeds aren’t my concern it’s download I’m still getting faster speeds from my Xfinity gateway by itself at the furthest point from it in my house (Master bed rooms bathroom) but I have the fiber/deco system with a pod in my room and still get slower speeds in the bathroom 

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