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New Member

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2 Messages

Mon, Aug 10, 2020 11:54 PM

Router speedtest displaying almost a full 1000Mbps throughput, but actual speeds are much slower.

So my router (BGW320) in the speed test tab in diagnostics is showing me getting this but when I run an Ookla speedtest (which is what my tech suggested I use as well) I get this. Why am I only getting about 350 Mbps? Is there something on my end I can change? Some router settings? Do I have to call ATT?

Responses

dave006

Scholar

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645 Messages

2 months ago

The first test on your Gateway shows you are getting the full speed within the AT&T network.

 

Your tests to any of the Ookla speed test sites indicate your real world speeds that you can expect to average web sites on the internet from your PC, Laptop or Tablet. 

 

However any of these speed test sites have 100's or 1000's of users testing at any given time so your results may vary greatly during any 24hr period. What computer are using for your Ookla tests? A wired connection or are you using Wi-Fi?

 

Dave

New Member

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2 Messages

2 months ago

It's a wired connection. Im using a Cat 6 cable from the router to the computer.

dave006

Scholar

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645 Messages

2 months ago

And what computer and OS?

 

Looking for CPU speed / memory / HD or SSD information. Also are you using a web browser for the speed tests or a native app (Windows 10, Mac, iPad..) also the manufacturer of the Gigabit Ethernet card ( Intel, Realtec, other ). Also antivirus software can impact both download and upload speeds.

 

Not all consumer devices are created equally to exploit a Fiber 1000 connection.

 

Dave

Brand User
ATTHelp

Community Support

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133.9K Messages

2 months ago

Hello @Elizafran52

 

We understand that you have some questions regarding differences with your speed test results. We're glad to assist you.

 

When you're reviewing speed tests within the Interface of the RG (Residential Gateway-BGW320), you're looking at elimination of your devices from the speed test to provide a true result of the speed that AT&T is delivering to your RG.

 

There are so many variables when it comes to speed results. We would recommend running different tests using different options/sources. The Ookla Speedtest is as popular option, likely why the tech advised. Also, high peak volume times can factor into your speed results, so the time timing of the speed test can prove to show different results. 

 

Home networking situations can play a factor into your speed results. Connected devices, file sharing, streaming or gaming can create changes when it comes to results as well. Keep in mind what's going on with your network at the time you're running the test. 

 

Regarding internal RG settings, there are some things that you can look into, specific to changing the channel it's currently set to (likely auto). Check out this link on our Forum that provides some good information on how to change those settings. 

 

If you believe your having some major inconsistencies with your speed, connectivity issues or slowness, you're welcome to chat with us and we can run some tests on our end and review some additional troubleshooting options if necessary. To chat with us, click this link and scroll to the bottom of the page.

 

Chad, AT&T Community Specialist. 

 

 

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