Get superfast AT&T Fiber internet
cm2381's profile

Contributor

 • 

3 Messages

Friday, August 7th, 2020 2:19 PM

Router Ethernet lights

All ethernet lights are green exceptionalities the connection to my Genie DVR.  This one is orange.

 

Is there a problem here?

dave006

Scholar

 • 

3.6K Messages

3 years ago

No that light just indicates that your connection between the router and your Genie is running at 100 Mbps instead of 1000 Mbps. This is the correct speed since your Genie only has a 10/100 Ethernet port.

 

Dave

JefferMC

ACE - Expert

 • 

31K Messages

3 years ago

Maybe, maybe not.  The AT&T Gateways in current use (5268 AC, BGW 210) don't have port LEDs, so I don't know what LED you're talking about.  Apparently you have your own router, and you may need to look up what the meaning of an orange LED is for it.  It could indicate 10 or 100 Mbps connection.

Contributor

 • 

3 Messages

3 years ago

Maybe I wasn't clear enough.

 

On the rear of the 5268 (AT&T Router), there are 6 ethernet ports.   The green one, lowest, is DSL and not used.  The highest one, red, is for the internet in.  The middle four are yellow and are used to provide internet access to other devices.  I'm using all four.  The lowest of the four is connected to the Genie.

 

There are what I refer to as, connectivity, lights that flash.  All flash green except for the one connected to Genie......it flashed orange.

 

The orange one is the one I questioning.  It might be normal but I never noticed it before being orange.

 

I had some issues with the Genie connecting last night and today had an issue with accessing the internet.......so was looking around a little closer and saw the orange.

ATTHelp

Community Support

 • 

207.7K Messages

3 years ago

We would be happy to help you with the orange light you are getting for your genie connection @cm2381!

 

Have you confirmed whether you have access to the internet with the genie?

You can check this either by pressing the dash button (below the #7 at bottom of remote) twice, to get a prompt on the screen to confirm the internet status.

 

You can also confirm connection by accessing On Demand since that would require internet connection. You can test this by accessing On Demand by going to channel 1000, or accessing through menu or guide.

 

As @dave006 had mentioned, it may be orange because of the genie only pulling 100mbps, therefore this would only be a concern if you're having a technical issue with someone relating to that connection. 

 

Let us know if your internet is not working and we can assist you with resolving that issue!

 

Jessika, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.