Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

Contributor

 • 

2 Messages

Tue, Aug 14, 2018 11:31 PM

Return ATT Fiber Equipment

We have a client that recently upgraded their fiber link. ATT sent out a new Cisco Router and used port 2 of Ciena box.

I have been trying to call to get a return box for the old router but either get disconnected by the IVR or long hold times then disconnected.

Please help.

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

 • 

108.4K Messages

2 years ago

Hello, @tong.yaansana
We understand you're having an issue trying to return the old router. Here's link that provides useful information on how to return equipment let us know if that helps you at all. Charles, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

2 years ago

The guide mentions Uverse equipment. We have a business Cisco Router. Does it still apply to us?