Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Get superfast AT&T Fiber internet
jmizera's profile

Tutor

 • 

8 Messages

Wednesday, July 11th, 2018 1:45 PM

Replacement router and support frustration

I have  AT&T Gigapower fiber, and it is awesome.  Only a few short outages over five years.  The frustration comes when you have to call in and deal with the broken call routing system.  I then spent time with three people in the wrong departments, and eventually seem to get the right person after about 45 minutes.  They then send out a new router, and I once again discover the service comes up on its own, and once again I have to return  the router.  

 

My question is this.  I currently  have the NVG599 unit.    They sent out a 5268AC.  Does anyone know if  it makes sense to switch to this new model?  Any benefit?  Or should I just once again return the new router sent in error?  

 

Thank you.  

Community Support

 • 

232.8K Messages

6 years ago

Good morning @jmizera,

 

 The Pace5268 is a more stable gateway than the NVG599. However you can choose to keep either one of the routers if your NVG599 is still functional. We hope this helps!

 

James C., AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.