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jmizera's profile
20th Community Anniversary
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8 Messages

Wednesday, July 11th, 2018 1:45 PM

Replacement router and support frustration

I have  AT&T Gigapower fiber, and it is awesome.  Only a few short outages over five years.  The frustration comes when you have to call in and deal with the broken call routing system.  I then spent time with three people in the wrong departments, and eventually seem to get the right person after about 45 minutes.  They then send out a new router, and I once again discover the service comes up on its own, and once again I have to return  the router.  


My question is this.  I currently  have the NVG599 unit.    They sent out a 5268AC.  Does anyone know if  it makes sense to switch to this new model?  Any benefit?  Or should I just once again return the new router sent in error?  


Thank you.  


Community Support


215K Messages

5 years ago

Good morning @jmizera,


 The Pace5268 is a more stable gateway than the NVG599. However you can choose to keep either one of the routers if your NVG599 is still functional. We hope this helps!


James C., AT&T Community Specialist

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