Get superfast AT&T Fiber internet
J_Humphrey's profile

New Member

 • 

3 Messages

Saturday, January 28th, 2023 6:46 PM

PSN mainly

I have a att bgw320-505, and for sometime time all was fine until 2 days ago, my PS5 started acting weird, I ran through everything I could possibly think of and do even up to almost sending my PS5 back but, I found out my son PS5 is doing the same thing, I already talked to Playstation and nothing to could figure out. I call At&t and could see that the house is getting internet but the hardware seemed to have been the issue he said and he could see it failing to a point, so I got a replacement gateway sent out and still doing the same thing, but the trick is everything else works fine except the Playstations and doing research I seen others having the same issues to where the ISP is having issues with certain servers, I've tried port forwarding, speed test, ping test to no fix. I put my Playstation on my phone hot spot and it works flawless except it lags due to it not being what it truly needs to run. I'm in East Tennessee area code 37912.  Anything that requires online gets errors signing and it's not allowing the PSN to sign in fast enough. So through a ridiculous amount of searching I seen it could possibly be a hub issue but how would I inform them of that let alone get someone to understand this when everyone is saying their side is okay.

New Member

 • 

3 Messages

1 year ago

I forgot to add I tried wired, wireless, and replacing ethernet cables(cat  6).

Community Support

 • 

229.6K Messages

1 year ago

Hi there, J_Humphrey. We understand that your PlayStation concoles are having a problem connecting to the internet through AT&T. Let's investigate that together.

 

What we are going to is move this conversation to the AT&T Direct Message space. You will see a chat icon, next to a bell icon, in the upper right of this thread, and next to your forums profile icon.

 

If you do not see the next message right away, please log out of your forums account and back in.

 

Looking forward to getting your PlayStation back online.

 

Matthew, AT&T Community Specialist

New Member

 • 

3 Messages

1 year ago

Do I need to be on a PC to chat because I signed out and in and do not see the icon you speak of.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.