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Sat, Jun 4, 2016 2:31 AM

PS4 Online Dropping

What settings do I need to keep online games from loosing connection often and longer than a few minutes at a time



Community Support


6.7K Messages

4 years ago

Hello @Trahanx5,


We're sorry about the inconvenience with your connection. Check out this thread on Troubleshoot your Router and Wi-Fi and try going through some of the tips on connection to resolve this issue. Depending on the whether its a flashing red or solid red light, you might want to either Restart or Factory Reset your device. You can go to this thread that goes over How to Restart and Factory Reset your Gateway.


***If you are still having troubles with connection after going through initial troubleshooting, please provide us your 9 digit U-verse account number along with some contact details (name, phone number) by clicking here to send us a message. We may need more information to be able to take any action within our systems.


Thank you,

AT&T Customer Care

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