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jeffandmonica's profile

Tutor

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9 Messages

Wednesday, December 26th, 2018 4:03 PM

Port 443

Port 443 is closed on my router.  When I test it at https://portchecker.co/check for my IP, it says it's closed.  Port 80 is open.  How do I get this port opened on my router?

Community Support

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232.8K Messages

5 years ago

Hello @jeffandmonica,

 

Thank you for replying back to us! Since you do not have any wireless receivers from U-Verse TV we can rule out one possible cause. Sometimes the BGW210 will need a reboot in order for the new port forward settings to go into effect. If you still have them set for port 443 have you already reset the gateway? We look forward to hearing back!

 

James C., AT&T Community Specialist

Tutor

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9 Messages

5 years ago

I forwarded the port and rebooted and still when I test it at:

http://www.canyouseeme.org

I get:

Error: I could not see your service on 104.190.211.55 on port (443)
Reason: Connection refused

When I test for port 80 it says it’s open,

I also tested port 443 when I didn’t have it forwarded and still get the same error.

Tutor

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9 Messages

5 years ago

When I click the link I get:
Page Not Found

You're looking for something that moved or doesn't exist.


Community Support

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232.8K Messages

5 years ago

Happy New Year @jeffandmonica

 

We are so sorry that our link didn't work.  Here is the information you were supposed to get.

 

To contact ConnecTech Support please dial:  866.294.3464

 

Now they are a fee based support group.  

 

Matthew, AT&T Community Specialist

 

 

Tutor

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9 Messages

5 years ago

I'm pretty sure the router has specifically blocked port 443 as I can forward any other ports I've tried (e.g. 80, 8080, 8443, 45678, etc.). So it sounds like it will cost me money to have a tech simply open the port on the router? Can't you post how to do this so I could do it myself?

Tutor

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9 Messages

5 years ago

Thanks, but I’ve done that already. It works with every port I’ve forwarded except 443. It even works with my ssl service on port 8443, just not 443 which is the standard SSL port and the one I would like to use.

Jeff

ACE - Guru

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9.9K Messages

5 years ago

Something's just not right here.  Instead of boilerplate answers and offers to fix it for a fee, maybe head over to the DSLReports Uverse forum and post what you've already tried.  There are some really smart networking people there who I'm sure can figure this out for you.

Community Support

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232.8K Messages

5 years ago

Hi @jeff!

Thank you for trying everything and reaching back to us! At this point we suggest that you reach out to our special team at AT&T ConnecTech.

You can also call them at 866 294 3464 7 days a week from 8:00am - 11 pm Central Time.

Yetty, AT&T Community Specialist.

Contributor

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1 Message

5 years ago

I prefer to use Port Checker ( www.portcheckers.com ) to test open ports.

ACE - Guru

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9.9K Messages

5 years ago

Thanks for your timely suggestion.

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