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Wed, Dec 26, 2018 4:03 PM
Port 443 is closed on my router. When I test it at https://portchecker.co/check for my IP, it says it's closed. Port 80 is open. How do I get this port opened on my router?
2 y ago
Happy New Year! @jeffandmonica
Thank you very much for providing that information and for doing all the self-support.
Now we may need to get some more help with that. We are going to be referring you to Our ConnecTch Support. Our ConnecTech support is a free based support, that handles everything that is has become outside basic residential technical support needs. Please click on this link: ConnecTech Support
They would be the ones that would help you through this.
Matthew, AT&T Community Specialist
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To open a port for user-defined applications:
Hope this helps. Lafayette, AT&T Community Specialist
Learn more about port forwarding and setup for your gateway here on our website.
Thank you for reaching out to AT&T's Community and Forums Team.
Lafayette, AT&T Community Specialist
we're here to help. Do you have any wireless receivers? If so, port 443 is used by the wireless receivers. You can get past this by unplugging the wireless receivers, clearing out the port forwarding rules, and then putting the forward rule to your device. If still not working check to see if the port is open. If you are on a windows computer, you can type in netstat -a.
Dee, AT&T Community Specialist
What we mean by wireless receivers, we are talking about any cable boxes that are able to be moved around the home with being attached by a coax cable.
What you will need to do to get port 443 open in your router is to port forward the application or server ip address to it. Now to further help you with that, can you answer the following question for us please. Can you give us the the make and model number of the router/gateway that you are using and and so we can provide the correct process to get that port open?
We look forward to helping you out.
Do you have Uverse TV?
Thank you for replying back to us! Since you do not have any wireless receivers from U-Verse TV we can rule out one possible cause. Sometimes the BGW210 will need a reboot in order for the new port forward settings to go into effect. If you still have them set for port 443 have you already reset the gateway? We look forward to hearing back!
James C., AT&T Community Specialist
Happy New Year @jeffandmonica
We are so sorry that our link didn't work. Here is the information you were supposed to get.
To contact ConnecTech Support please dial: 866.294.3464
Now they are a fee based support group.
How can we improve?
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