Port 443

Happy New Year! @jeffandmonica

Thank you very much for providing that information and for doing all the self-support.  

Now we may need to get some more help with that.  We are going to be referring you to Our ConnecTch Support.  Our ConnecTech support is a free based support, that handles everything that is has become outside basic residential technical support needs.  Please click on this link: ConnecTech Support

They would be the ones that would help you through this.  

Matthew, AT&T Community Specialist

Hi @jeffandmonica,

To open a port for user-defined applications:

1. Go to your gateway settings.
2. Select the Firewall tab.
3. Enter the Device Access Code found on the side of your gateway.
4. Select NAT/Gaming.
5. If you receive a warning message, you will need to visit the AT&T Port Forwarding tool to enable Port Forwarding on your account. Then, you can continue with the steps in this solution.
6. Select the application for port forwarding from the Service drop-down. If your application is not in the list, or you are setting up port forwarding for a device:
   • Select Custom Services.
   • Enter the name for the application or device in Service Name.
   • Enter the port(s) you wish to open for Global Port Range. 
     
     It is recommended to create a separate service entry for each port as opposed to using a port range. In this case the port number should be the same in the Global Port Range fields.
   • In Base Host Port, enter the port number used for the first Global Port Range section.
   • Select the appropriate Protocol from the drop-down for the application or device you are adding.
   • Select Add. Repeat as needed for additional applications and devices.
   • When all applications or devices have been added, select Return to NAT/Gaming. Your new applications or devices will display in the Applications list.
7. From the Needed by Device drop-down, select the device name or IP address of the device to open the port.
8. Select Add.
9. When your selections display in Hosted Applications, select Save.

Hope this helps. Lafayette, AT&T Community Specialist

Hi @jeffandmonica,

Hi @jeffandmonica,

we're here to help. Do you have any wireless receivers? If so, port 443 is used by the wireless receivers. You can get past this by unplugging the wireless receivers, clearing out the port forwarding rules, and then putting the forward rule to your device. If still not working check to see if the port is open. If you are on a windows computer, you can type in netstat -a.

Dee, AT&T Community Specialist

Hi @jeffandmonica

What we mean by wireless receivers, we are talking about  any cable boxes that are able to be moved around the home with being attached by a coax cable.

What you will need to do to get port 443 open in your router is to port forward the application or server ip address to it.  Now to further help you with that, can you answer the following question for us please.  Can you give us the the make and model number of the router/gateway that you are using and and so we can provide the correct process to get that port open?

We look forward to helping you out.

Matthew, AT&T Community Specialist

Jeff....

Do you have Uverse TV?