New Member
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2 Messages
Playstation 5 hard wired into a Airties AT&T Air 4971 wfext4971-41
Hello,
Since November 2022, I’ve had my PlayStation hardwired into Airties Att&t wifi booster. I’ve had no issues playing online since doing this. It was actually rather smooth and everything was great.
Last week though the issue started started. Online games started being unplayable. The games I play skip due to the connection getting worse for some reason. Not sure what could’ve have happened as location has not changed between my wifi booster and my modem.
what can be a solution? I’ve tried resetting the connection between the two, I’ve tried resetting power on both items. I’m not sure what else I can do at this point.
ATTHelp
Community Support
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221.6K Messages
4 months ago
We understand how important it is for your connection to be consistent when playing your video game, and we'd be happy to help you @Rockets15.
To get started, we'd recommend checking out our information on what could be causing trouble in gaming. It will provide you some troubleshooting steps that you can try to help fix the internet connection that you're receiving.
Just to confirm, do you experience the intermittent service if your PlayStation 5 is connected with an Ethernet cable to your modem? This is to help us figure out if it's the Wi-Fi extender that is causing the service you're experiencing.
Let us know if this helps, as we made need to bring you into a direct message in order to run some test on your internet service.
Robert, AT&T Community Specialist
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Rockets15
New Member
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2 Messages
4 months ago
It happens both when connected to wifi and when connected through hardwire
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ATTHelp
Community Support
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221.6K Messages
4 months ago
Thanks for sharing that information with us @Rockets15.
Is your PlayStation 5 the only device that you have that you experience the intermittent internet connection on, or is it other devices that you're experiencing this with also?
Robert, AT&T Community Specialist
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