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New Member

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1 Message

Sunday, January 19th, 2020 5:05 PM

Pace 5268AC with fiber 1gbps speed issue

Hi

I got upgraded to Att's 1 GBPS fiber internet. My speeds are inconsistent. I am getting about 400 mbps wired and 300 mbps wifi. I used to have 300 mpbs plan and after upgrading to 1000mpbs, my speeds did not change much... btw, my router's internal diagnostic speeds reads 900/966 downstream/upstream speeds, however, the device does not spit these speeds out via wire or wifi... any ideas what to do?

Community Support

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232.8K Messages

4 years ago

Hey, @davechi78.

 

Thanks for reaching out. We'd be glad to help you improve your internet speeds.

 

Have you tried Rebooting your Gateway since the upgrade to see if it improves your speeds? It could also be the environment that could be sapping your speeds. Since you're getting less speed through Wi-Fi, the signal could be receiving interference from objects such as fireplaces, metal walls, too many walls in the way, etc. For more tips about maximizing your network's efficiency, please check out our article on Optimizing Internet Speeds.

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist

New Member

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2 Messages

4 years ago

What OS are you running?

I'm troubleshooting this issue myself after my 3rd day of getting fiber installed and I know the speeds are there based on the GW test and another PC in my office that is getting 900's consistently. I was pretty sure I narrowed it down at 4am this morning but now my main PC has dropped from 800/900's to 600's down and higher upstream. Prior to all my troubleshooting, I never hit went past 300 up/down.

If you're running windows, boot into safe mode with networking and run the speed test again. If you get your correct speeds, please post and let me know what edition and version of Windows you're running.

If you do get full speeds in safe mode, you can eliminate AT&T as the source problem and start blaming Bill Gates. :) If I didn't have this one PC getting full speeds, I might not have tracked down a potential (Edited per community guidelines) cause with a solution pending.

Cheers,

JJ

P.S. After seeing full speeds in safe mode, I did not get the same results back in Windows so I ran a batch file I created that kills 35 or services I don't need running when I'm working on music. I noticed my speeds shot straight up so I went to bed and now I'm looking for the culprit.

(edited)

New Member

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1 Message

4 years ago

I am experiencing the same, did you resolve this?

Community Support

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232.8K Messages

4 years ago

We can certainly help, @varunchugh.

 

There are multiple factors that will impact your speed to each device. Here are a few key things to remember:

  • 1000 MBPS will be for all devices combined, not for each device individually. The more devices connected, the slower each will run.
  • Wi-Fi will always be slower than Ethernet, due to signal loss and interference.
  • Some devices’ network cards will have lower speeds. At my house, we have a 300 MBPS plan. We have two phones and a laptop which routinely pull 75-150 MBPS. But my roommate’s laptop maxes out at 40 MBPS, even while sitting right next to the router. This is worth researching for your individual devices.

To troubleshoot your slow internet, we'd recommend the following:

  1. Run a speed test on a device connected to your Gateway via Ethernet. This will give you a more accurate read on your internet speed than using Wi-Fi. (Make sure no other devices are doing a heavy bandwidth activity, like streaming video or online gaming.)
  2. Check how your router is placed. If it’s lower to the ground, surrounded by electronics, or located in an awkward corner of your home, your signal will be weakened.
  3. Use Smart Home Manager to check how many devices are connected to your Wi-Fi. It will tell you the speeds to each individual device: if you notice one device acting as a bandwidth hog, disconnect it and see if that improves the speeds overall.
  4. Use Smart Home Manager to “Scan for Better Wi-Fi.” Choosing this option will search for a Wi-Fi signal with less interference in your area.

Please let us know if you need further assistance, @varunchugh, we are here to help!

 

Genevieve, AT&T Community Specialist

New Member

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2 Messages

3 years ago

Our AT&T U-verse/GigiSpeed was was upgraded by AT&T (thank you) from 100 Mbps to 300 Mbps. Will our 5268AC that we have had for 3 years need to be upgraded, or is it good for the new speeds offered?

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