PACE 11.1.0.531418 DMZ Issue

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@LACommunityCA wrote:

@ATTKevin your solution in this thread is really a workaround and not a solution. It should not be marked solution.

 

To that point... please share when AT&T will provide us with a new firmware so that the PACE 5268AC will operate correctly in DMZ+ mode passing along the full speed to our routers connected to the PACE gateway.

 

It seems this issue now is 90 days old...

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Okay, one more time: this is a Community Forum, not an AT&T Support Ticket tracking portal.  "Solved" means that the thread contains some immediate workaround, or maybe even an answer that says something doesn't work at all.  It does not mean that the ultimate preferred solution has been reached.  I agree that AT&T needs to be working on this issue, and shouldn't consider the issue solved until they've shipped a corrected version to all consumer gateways (which has not happened yet).  But that needs to be tracked somewhere else, not in this community forum post.

There have been firmware bugs that have taken AT&T 9 months to resolve.  While I'd love to see them fix one in 3, I'm not holding my breath.  I'd much rather wait for them to fix it correctly than to rush out another buggy update.

I too have the dreaded 5268, on  my asus 5300 I get 50/100 on the gateway itself with nothing else on it but 1 computer, I barely get 250/400,  I'm going to try and contact support, but unfortunately the last time they send another 5268 dud, maybe I have better luck this time., it would be really nice if ATT would just fix it instead of giving us the runaround, wouldn't it be cheaper to fix it?  and should we be paying for 1G when we're not even getting 1/10th that speed?

Personally I don't think we should be paying for that.

Wow guys it happened exactly as you said - I got on chat with ATT to describe my problem using the cut and past from earlier in the thread (thanks for that) and the guy immediately apologized, said it was a known issue and they were sending me "the newest top of the line equipment". I said, "just as long as it's not the PACE5268!" and he said "ha ha no it will definitely be the BGW210."

Guess what I got in the mail? It was another PAC5268. You can imagine my surprise.

I called back and asked for a truck roll and they will be here in 2 days, hopefully with some different equipment. 

Might as well hook up the 5268 they sent me to see what version of firmware it's running... 

Thanks to everyone for thoroughly documenting this disaster! I was ready to crawl under our house to check my CAT5e runs!

goodski in ATL

Whoa hang on here a minute. The 5268 they sent me has this firmware version: 11.1.0.531418-att but my speeds seem to be OK for right now - no longer capped at 50/150. Has this happened to anyone else? How long will it last? Should I keep the scheduled service call and demand different equipment?

I think it's pretty obvious by now: they're not going to fix this issue. They marked their "fix" as a solution when the majority of people will never even know they're experiencing a problem.  They will likely just come out with the successor to the 5268 months from now.  I gave up last year and purchased a BGW210.

@goodski , It sounds like you don’t have DMZ+ feature enabled.  If it’s enabled you will certainly have the problems noted in this very long in the tooth thread. 

@goodski are you using your own router attached to the PACE 5268?

If so, did you have the PACE 5268 configured to have the attached router in DMZ+ ?

Yes I'm running my own router that is selected as the DMZ/IP passthrough device - the RG is passing the public IP to my router.

I do hope I haven't missed anything obvious, but I hooked up the new PACE5268 they sent me, and selected my own router as the DMZ device (TP-Link Archer C5400). On a direct line through the C5400 I'm getting 8-900 up and down. Did I do something wrong?

Ah - I see - rebooted the router and speeds went back down. I could not get into forwarded ports from outside until I did reboot my router and now speeds are back down - terribly sorry all - thanks for your help!