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deteria
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14 Messages

Wednesday, October 31st, 2018 4:12 AM

PACE 11.1.0.531418 DMZ Issue

I put my router behind the PACE gateway and set the router as DMZ.  The latest firmware is crapping out my fiber connection where I'm only able to get 50mbps down and 1-200 up.   I thought it was my router crapping out, but apparently when I connect any other device directly to the gateway, I'm able to pull 940mbps up and down.  I swapped an older router and placed that device in the DMZ And it starts acting up and the previous router started working normally.

 

Can someone look into this?

Mentor

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27 Messages

4 years ago

@ATTKevin any ETA on when a new firmware will be released so that DMZ+ on the PACE 5268AC Router Gateway will work correctly?

Mentor

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28 Messages

4 years ago

@LACommunityCA

 

At the rate they send out updates I would expect some time this Summer if we are lucky. And I'm not kidding. They had an outstanding security issue with this router that lasted for months and months.

Contributor

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1 Message

4 years ago

This does NOT work.  Doing this creates an unstable connection which fails consistently, causing my dual wan router to fall back onto my comcast xfinity connection.  Just pointing it out, since your post is 60% shout outs to everyone who came up with a solution... that doesn't work... 

Scholar

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117 Messages

4 years ago

Thanks for the reply JefferMC.  I am not sure why my post got deleted as I always try to respect rules and stay within content on this community forum as it has helped me solve a lot of problems over the last couple of years and I too have been able to help others.

 

The only thing I wanted to say about using coax is that I agree with most of your points but if your cabling is new and was installed right it works great for some people like myself.  I've had absolutely no problems or picture degradation whatsoever for two years nearly.

 

My suggested solution for those that want to use the BGW210 that also have IPTV via coax; all you need to do is buy an inexpensive HPNA to coaxial adapter such as the Trendnet TPA-311 and connect it via ethernet to a LAN port of the BGW210 then connect your coax to its coax port.

 

I've been using the BGW210 with this HPNA adapter for months and it has worked fine with no problems whatsoever so I feel this is a solution although I understand it may not be an approved one but it does work.

gr8sho

ACE - Professor

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3.9K Messages

4 years ago

Okay, interesting.  And right, I'm going to assume this is not officially supported by ATT.  Out of curiosity, do you have the main DVR unit connected this way? 

Also, the manufacturer I believe is TrendNet and not TP-Link based on a quick Google search.

Tutor

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4 Messages

4 years ago

Earlier in the thread I posted that I called support and was talked into letting them send me an NVG99 instead of sending a tech.  That of course resulted in another Pace 5268 and I decided at that point that I didn't want to deal with AT&T any longer.  I  went to a Comcast store and setup new service.  Today I found out that they won't run cable through the conduit that runs under my townhome for fear of damaging AT&T's fiber.  So I either need to have that fiber pulled by someone else or I'm stuck with AT&T.  

 

I really hate giving AT&T money and rewarding incompetence, but I appear to be stuck.  I'm going to downgrade my DirecTV package today.  At least that will help me feel a little better.

 

I guess now I get to call support and argue that I need a technician and no, you WON'T send me a modem that actually works, no matter how much you think you will. 

Tutor

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3 Messages

4 years ago

Yes, you have to ask for a tech to be sent out. No matter what the phone support rep says, they cannot ship you a specific device. I even had Executive Support tell me that the only device available in my area was the Pace. 

 

When the field tech showed up, he showed me the work order. It said, "WiFi not working". He surmised that the phone rep had to make something up to get him sent out. Fortunately, he had a BGW210 on his truck.

 

Scholar

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117 Messages

4 years ago

@gr8sho.....I have my main DVR connected via ethernet directly into the back of the RG and I have three Cisco STB's that are connected via coax using the Trendnet HPNA ethernet to coax adapter.  Yes you are right the adapter is made my Trendnet and not TP Link my bad.  I have been using this configuration for months and it works flawlessly.

Voyager

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3 Messages

4 years ago

It's seriously crazy that this issue is still occurring.  I've been tracking this since early Nov.  I downgraded to 10.7 and it brought my speeds behind my own firewall up to 360/400 in DMZ plus mode, but a far cry from the 930/980 I was getting before.  Still better than the 50/150 I was seeing on 11.1.5x.    If I plug directly into the gateway I get the speeds I pay for.  

Guess I'm going to have to call tech support an start the fiasco of getting a different model gateway to my house.

 

I'm using an ASUS RT-AC1900P with the latest firmware and QOS disabled.

 

 

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27 Messages

4 years ago

@ATTKevin your solution in this thread is really a workaround and not a solution. It should not be marked solution.

 

To that point... please share when AT&T will provide us with a new firmware so that the PACE 5268AC will operate correctly in DMZ+ mode passing along the full speed to our routers connected to the PACE gateway.

 

It seems this issue now is 90 days old...

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