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deteria
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Mentor

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14 Messages

Wednesday, October 31st, 2018 4:12 AM

PACE 11.1.0.531418 DMZ Issue

I put my router behind the PACE gateway and set the router as DMZ.  The latest firmware is crapping out my fiber connection where I'm only able to get 50mbps down and 1-200 up.   I thought it was my router crapping out, but apparently when I connect any other device directly to the gateway, I'm able to pull 940mbps up and down.  I swapped an older router and placed that device in the DMZ And it starts acting up and the previous router started working normally.

 

Can someone look into this?

Teacher

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14 Messages

4 years ago

@youbet, any chance your wired computer has a 100 Mbps NIC or is connected to a 100 Mbps switch as opposed to gigabit? 

Tutor

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7 Messages

4 years ago

Ok, I just did a reset on the Pace (red button) and reran the test and now getting 570 down and 900 up. Vast improvement so maybe it just needed a reset. Still not as advertised on the down, but I do have a tv on the in the other room connected via wireless (and this computer wired). Not to mention several other devices via wireless in the background. I have no idea what the formula is for # of devices degrade speed by x percent is though. Primary reason I started researching putting my own router in behind the Pace GW was because we've added quite a few wireless devices over the past couple of years plus I was wanting to make the switch on cutting the cord and moving solely to Hulu TV and away from satellite. Should be able to do that easily with gigabit.
JefferMC

ACE - Expert

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30.9K Messages

4 years ago


@youbet wrote:
... I have no idea what the formula is for # of devices degrade speed by x percent is though. ...

You should basically expect that any other usage subtracts directly from the total amount available, such that if you have 1 Gbps service and other users are using 100 Mbps then your speed test will not show above 900 Mbps.  This is not strictly true, because routers can only handle so many packets per second and packets may not be full, etc., but it's a good baseline for expectation.  If you want to run a good speed test, I normally recommend getting all other users off and sum the results of speed tests done on two different wired clients run simultaneously (to reduce the effects of any client limitations).  In any case, latency and overhead will normally make it impossible to obtain the full bandwidth.

 

JefferMC

ACE - Expert

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30.9K Messages

4 years ago

@n2itus , the ASUS routers usually have the multi-WAN feature, but all the setup instructions I've seen thus far seem to focus on a USB LTE modem for the second WAN.  I have seen other routers with the feature, though.

 

The pfSense device would normally handle your routing and firewall needs on one box.

 

Tutor

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5 Messages

4 years ago

Well, after 7 phone calls and 2 replacement Pace routers getting delivered to me, they finally sent a tech out and he had a BGW210 with him.  Problems solved!

gr8sho

ACE - Professor

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3.9K Messages

4 years ago

Welcome to the school of hard knocks. 

Tutor

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6 Messages

4 years ago

Check out this "BGW210" that I got yesterday!  It sure does look like a 5268AC to me, but Thomas assured me that they were sending an Arris BGW210, so perhaps it's just a BGW210 in disguise?  I should probably investigate further with use of a screwdriver (or hammer).

 

In all seriousness, I guess I'll try to get a truck roll and keep that cycle going until I get another RG where DMZ+ works.  I had a BGW210 when I first got fiber and had problems with it... I'd actually prefer to stick with the 5268 as it's been rock solid, until the DMZ+ issue surfaced...

 

Yes, in the grand scheme of things, I have no doubt the percentage of AT&T's customers: 1) with a 5268 AND 2) who use DMZ AND 3) who don't want to do the double-NAT thing is well under 1% – certainly low enough that @ATTHelp does not actually care to fix it properly or demand a prompt fix from Arris/Pace – but it's still... talk about a colossal waste of time, money, and effort!

 

IMG_2281.jpg

 

 

merlin007

Teacher

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19 Messages

4 years ago

@healthy_scratch 

 

What firmware was on yours? I got lucky and received a brand new 5268AC which had factory firmware version 10 still loaded on it. I wonder if they finally pulled version 11 yet.  I also prefer the 5268AC with working DMZ+

Tutor

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6 Messages

4 years ago

@merlin007 I did not even install the replacement 5268AC (yet, at least).  I was under the impression that those would automatically update to 11.1.0.x as soon as I plugged it in, but maybe that's incorrect?  How long has yours been running on 10.x?

 

Thanks!

merlin007

Teacher

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19 Messages

4 years ago

@healthy_scratch I only attached it briefly.... but others have reported that they have run for weeks on a downgraded unit and no version 11.X pushed to it.

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