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deteria's profile

Mentor

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14 Messages

Wednesday, October 31st, 2018 4:12 AM

PACE 11.1.0.531418 DMZ Issue

I put my router behind the PACE gateway and set the router as DMZ.  The latest firmware is crapping out my fiber connection where I'm only able to get 50mbps down and 1-200 up.   I thought it was my router crapping out, but apparently when I connect any other device directly to the gateway, I'm able to pull 940mbps up and down.  I swapped an older router and placed that device in the DMZ And it starts acting up and the previous router started working normally.

 

Can someone look into this?

Scholar

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183 Messages

6 years ago

Different as in a newer model?

 

Teacher

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11 Messages

6 years ago

Same issue. Factory reset the modem. I tested with 3 different devices, different cables, on different ports. Any device set as DMZ gets about 60/170 Mbps. The rest work fine.

 

I just called AT&T support and ordered an NVG599. Let's hope this fixes the issue. These Pace 5268 modems have the worst firmware ever. That "secret" 5GHz wireless network was a pet peeve of mine, I'll be glad to be rid of it.

Scholar

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183 Messages

6 years ago

I have confirmed. They are sending out NV599 if you call in. Just explain you are impacted with the latest firmware and they will send out a NV599. You have to return the old one to a UPS store.

 

Mentor

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14 Messages

6 years ago

Yup.  That's what I did last week.  NVG599 running strong.

Teacher

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5 Messages

6 years ago

Below was my experience - It's right now, but it was a hassle

 

1.  I had this issue.  Called ATT support, they said they would ship me a BGW-210

2.  They sent a NVG-599 which also had some issues with it.  Called again and they assured me they would send a BGW-210.

3.  They sent an NVG-589 this time.  Called support again, and the advanced support guy literally chuckled and said that the only way I would for sure receive a 210 would be to have a tech come out to my house.

4.  Next day, tech arrived and swapped me over to a BGW 210.

Scholar

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183 Messages

6 years ago

Would you mind conveying what issues you have seen with the NV599 as you stated?

 

Mentor

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14 Messages

6 years ago

I'd like to know as well.  I'm actually using the NVG599 and it's working great.  Getting the speeds I'm paying for.  Have passthru properly working.

Contributor

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1 Message

6 years ago

Same problem here. Any device in DMZplus is capped at ~50 Mbs.  I went to the effort to use a single PC to demonstrate the problem to ATT.  PC connected directly to Pace in DMZPlus mode (~50 Mbs) and PC not in DMZ > 900 Mbs.  

 

They claim that the replacement (same model) doesn't have the same issue, but requires a physical swap. I am guessing what ever caused the problem can't be fixed without physical access (must be h*lla firmware to do some level of "physical damage"?).

 

They were willing to send a NVG-599 instead, but no matter the replacement they claim it has to be mailed and being Saturday, I won't receive it until Monday 😞

 

I have the additional problem of no longer being able to get to the firewall settings to remove the PC from the DMZPlus and really not excited about leaving my PC exposed to open internet.

 

Teacher

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9 Messages

6 years ago

I have the additional problem of no longer being able to get to the firewall settings to remove the PC from the DMZPlus and really not excited about leaving my PC exposed to open internet.

 

Could you not factory reset the gateway and see if you can get back in with the default password?

Teacher

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5 Messages

6 years ago

Same issue with the Pace, Firmware 11.1.0.531418.. Been averaging 950/950 on my 1gb plan for 2 1/2 years and now after the firmware i'm getting 30-60mb down and 150-200mb while in DMZ.

This needs to be addressed, these AT&T forums and others are flooded with the same issue.

http://www.dslreports.com/forum/r32172124-AT-T-Fiber-5268AC-DMZ-to-Router-Speeds-50-200

 

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