Non returned equipment for equipment I returned ontime
I recieved my new modem from AT&T and was told I had until July 7, 2022 to return it or I would be charged a non equipment return fee. When I recieved my new equipment I was given a box to ship my old equipment back in alone with a return shipping label and a barcode that was linked to my account. My old equipment was returned to the UPS Store on July 5, 2022, 2 days before the deadline. The UPS clerk told me once he scanned the barcode that was linked to my account then my account should be updated that my equipment was turned in leaving me to believe that I wad good. When I received my bill later that month I was still charged a non equipment returned fee on top of having to pay my bill. I should not have to pay a non equipment return fee because UPS was late returning the equipment. I turned the equipment in to UPS 2 days before my deadline. After calling AT&T billing dept I was told my account should be credited the fee that AT&T stole off my card by August 5, 2022. It is now Aug 15, 2022 and my account has not been credited nor have I received any emails or letters saying anything about the situation. My next month billing cycle is days away and I believe AT&T is still going to charge me my next month full bill amount knowing they owe me a refund for the wrongfully charged non equipment return fee that they stole off my credit card. I advise customers to turn off autopay for their bill payments because thats how they was able to go into my bank account and take money that wasn't owed to them but now dosen't want to refund me my money that is owed to me. This is very bad business.