HBO Max - where HBO meets so much more!



1 Message

Tue, Apr 5, 2016 1:05 AM

New Pace 5268AC Gateway having trouble settings up an access point

So, I just received this new modem/router with the new gigapower service. Initially I've been having terrible, terrible luck with adding anything to the network that isn't directly connected to that router itself.

Initially attaching switches would cause the router to hard lock.

Now I'm having issues with my Asus router that is put into access point mode for coverage.

I've seen many other people having success with the new Pace 5268AC router and attaching APs to it. Anyone ever seen the network just break due to adding an access point along the lines? I previously had the NVG589 modem router and had 3 APs and around 5-6 switches in multiple places in my home and never ran into any issues.


If anyone has any explanation to that, I would appreciate it.


Community Support


6.7K Messages

4 years ago

Hi @Resonance,


Do you have any U-verse equipment like the receivers connected to the access point? Also, do you disable the wireless on the 5268ac? When it hard locks, are you able to access the gateway with a computer directly connected to it by going to



AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.