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lance087's profile

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1 Message

Monday, May 29th, 2023 2:22 PM

my second tv wont connect to wireless

It worked previously now it wont connect to wireless all other devices are working?

Community Support


221.6K Messages

4 months ago

Hi there, lance087. We understand how important it is to get your TV connected as soon as possible. Let's get you the help that you need.


To provide the best assistance, is this related to U-verse TV? If so, here is how you can troubleshoot a wireless U-verse TV receiver:


  • Restart the receiver - Press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress. If you have multiple receivers, reboot your wireless gateway by unplugging it from its power source. Wait a few minutes, then plug it back in.
  • Move receiver closer to Wireless Access Point - Your receiver may be too far away from your Wireless Access Point (WAP). Move your wireless receiver closer to the WAP, then pair them by pressing the WPS button on your WAP and the OK button on your wireless receiver. Pairing takes about two minutes. If pairing is successful, the Link light on your wireless receiver should turn green.


Furthermore, if this is not related to U-verse TV, are you trying to connect your Smart TV to your Wi-Fi network? If so, here are some internet troubleshooting steps we recommend:


  • Unplug the power cord from the back of your device. If you have:
    • An internal battery backup, remove it.
    • DSL service, unplug your telephone cord from your modem or gateway.
  • Wait 20 seconds.
  • Put the internal battery back in, if applicable.
  • Plug the power cord back in. If you have DSL service, reconnect the telephone cord.
  • Wait up to 10 minutes for the gateway or hub to restart.


Please let us know if either of these steps worked. If not, we will need to look into this further in a DM.


Aaron, AT&T Community Specialist

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