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New Member

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3 Messages

Saturday, October 23rd, 2021 12:14 AM

My OBi200 (google Voice) stops working when connected to BGW210-700.

Today I switched my internet service to AT&T U-verse and my router is BGW210-700.

Once I connected my OBi200 to BGW210, I couldn't get a dial tone. The tone I got is the same as the one I got as if my ethernet cable is not connected. 

I have opened these ports under the Firewall -> NAT/Gaming page:

Allow Outgoing:
TCP Ports: 6800, 5222, 5223
UDP Ports: 5060, 5061, 10000 to 11000, 16600 to 16998, 19305
Allow Incoming on UDP Port: 10000

But it's still not working: I can't make outgoing calls nor receiving incoming calls.

ACE - Expert

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34.7K Messages

2 years ago

Some VOIP providers recommend that you turn off the SIP ALG setting.  On the BGW gateways, that setting is under Firewall > Firewall Advanced.  

New Member

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3 Messages

2 years ago

Thank you for the advice. I tried to turn off SIP ALG, but it's not working.

ACE - Expert

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34.7K Messages

2 years ago

There doesn't seem to be much of a user interface on that ATA for diagnostics.  You might want to do a factory reset and try setting it up from scratch.

BTW, you don't have to do anything for the outgoing ports, only the incoming ones.

(edited)

New Member

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3 Messages

2 years ago

Hello JefferMC,

Thank you so much. Your suggestions worked !!! 

I did a factory reset and set it up from scratch. Then magic happened. 

Thank you!

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