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SadOrbiUser's profile

New Member

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5 Messages

Sunday, October 9th, 2022 8:22 PM

My Experience with Orbi Axe11000 6e and ATT Gateway Pace 5268.

I have a ATT 900+ up/900+ down Fiber Plan with ATT (Model 5268AC). I have a 3 story townhome and getting wifi from the basement of the townhome was just not viable for my family. Long ago we had a old Orbi system AC2200. The 1 Router 2 Satellite System really helped our situation at the time and has gotten us by for a long time. Recently however, I decided to try to join the modern era of router systems with the Orbi AXE11000 (Model RBRE960). This machine boasted a lot of great specs and I was really excited to try it when i bought it.

While trying to set up my new fancy system, I ran into an issues almost immediately. My new Orbi was not receiving any traffic from the ATT Gateway. Oh no! I hop on my computer and immediately check my router settings to see if the ATT Gateway can see the Orbi. Unfortunately that was a no go. The ATT Gateway could not see anything connected when plugged into the Orbi. I switched cables, flipped cables, and got even more cables, Even still to no avail. I then call ATT Technical Support thinking that there was something i was missing throughout this adventure and after 3 Hours of a phone call, nothing. We changed the Wifi settings to turn off 2.4 and 5 Ghz. We tried to change the IP/Subnet Mask of the ATT Gateway and nothing. We tried to change the Orbi settings into AP mode per other forums and discursions and nothing. We Factory Reset everything about 4 times. We tried everything in the book and still nothing. Out of the whole experience there were two interesting points that came up. 

The first thing that was interesting is that my ATT Gateway was setup differently than the Technician expected. From my Fiber Box on the exterior of my building to my ATT Gateway there are TWO Ethernet connections. One that goes into the ONT (per usual) but then ANOTHER Ethernet connection into one of the existing ethernet ports on the ATT Gateway. Where does this go? I have no clue i don't do networking and this was definitely on the limits of my ability already. However, The fact remains that it is there. When looking at the DMZ settings on the Router that extra ethernet connection is called "ATT_Motorola_AP_0AA98B".  Again don't know what it does so on to the next point. The other point was maybe my Orbi Axe11000 had a dead WAN port to begin with. Its a possibility.

I call Netgear and get in contact with an Orbi Technical Support Agent. We go through the usual diagnosing first. Factory Reset everything again and try the same settings. Round two! Unfortunately, Nothing again. We go through the same hoops and last time and I have stumped another technician! He also starts to suggest that the WAN port may already be dead. Well two technicians both think the WAN port, so I guess its back to Bestbuy for a replacement! I go through the hassle of getting a new AXE11000 Orbi. 

Back home, I set up the new AXE11000 Orbi, Set up all the satellites, and get ready for the final reveal! I plug it all in annnddd nothing. My ATT Gateway still cant see the Orbi system. At this point i was so tired of the process and i didn't bother to call back the technicians. I went back into the Router settings to see maybe if i poke around the settings I can find something and theres nothing. I check all the settings i checked before and it seems like everything that happened last time is happening again.

In my conclusion, I dont think the ATT Gateway (Model 5268AC) can handle the Orbi. I dont know what could possibly be the issue at this point. I set up my old Orbi AC2200 and it work immediately (Shocker). Im back on my old setup and very disappointed. Im open to suggestions however im returning the AXE11000 tomorrow so if nothing comes of this post then i hope i can get my money back for the Orbi at least. $1500 is no joke for what I've received so far and I'm out $350 in Bestbuy "Protection Plans". 

Have a great day guys 

-Dominic

PS. if im missing any info let me know. Ill try to remember to check on this post. 

-------Specs (one last time)

ATT Gateway Model 5268AC

Fiber 900 Up/Down Fiber Plan

Orbi AXE11000 (Model RBRE960)

Extra Box "ATT_Motorola_AP_0AA98B"

EDIT : Firmware for the Orbi was "V6.0.3.68"

Accepted Solution

Official Solution

tonydi

ACE - Guru

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9.6K Messages

4 months ago

The BGW210 is still a gateway like the Pace but it uses a slightly different procedure to pass the public IP to the router called IP Passthrough.

Yeah, you can't just set the IP, the Pace needs to make changes internally to allow the connection to pass the traffic.

Hmmm.....I wonder if the Pace is having issues dealing with the 10Gbps WAN port on the Orbi 960.  I know for a fact that the BGW210 would not have that problem if that's really the issue.  You'd need to have a field tech do the swap, since calling support and convincing them to replace the Pace will likely result in you getting another Pace.

tonydi

ACE - Guru

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9.6K Messages

4 months ago

You say "building" and not home/house.  Are you in an apt or similar?  I'm not familiar with the various ways those can be wired so the two Ethernet cables to the ONT might actually be correct. 

Regardless, you have Internet at the 5268ac so everything connected to it should react just like a conventional fiber->ONT->Ethernet->Gateway setup I'm used to.

It seems like you maybe used the instructions at the bottom of this DMZ Plus page but I'm not positive.

After making that change, power off both the Pace and the Orbi.  Power up the Pace and wait until it's ready, then power up the Orbi.

At that point the Orbi should have automatically changed it's LAN TCP/IP Setup IP address to something other than the default 192.168.1.1.  If not, you'll need to manually change that IP to something like 192.168.2.1 or even 10.0.0.1.

If it all worked out, the Orbi's Internet IP Address should be your Public IP (what you see if you go to www.whatismyip.com ).  If not, you may have to do the power off/on routine one or even two more times.

Using the AP mode might be easier but you'll lose a lot of the Orbi's functionality so to me, it's worth getting DMZ Plus working.

And yes, if you connect to the Pace the only thing it will see is the Orbi Router since anything connected to the Orbi router or satellites is on a different network.

Edited to add.....at this point it's probably advisable to do another factory reset on both devices before you try the DMZ Plus setup just so we know you're starting with a clean slate.

(edited)

New Member

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5 Messages

4 months ago

Yeah its a Townhouse, Multiple Buildings 3 Stories tall, all side by side together making different blocks of 4 houses each.

Me and the ATT Technician did manually change the IP of the ATT Router and Orbi (at separate times in between factory resets). like 192.168.10.1/255.255.255.0 etc etc. And it ended up doing nothing. I really did try to get DMZ to work but it literally just cannot see that the Orbi was plugged in at any point. Would not send traffic no matter how many devices I tried to connect to the Orbi. Every settings that could be modified was thoroughly looked through.

It may be a hardware limitation of the Pace 5268AC but its honestly hard to tell where the fault lies. Alas we have tried literally everything in my 3 Hours with ATT Support and 1 Hours with Netgear/Orbi Support.

I just wanted to document my experience because its honestly baffling why it doesn't recognize anything connected vs my old Orbi AC2200 that is instantly recognized.

tonydi

ACE - Guru

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9.6K Messages

4 months ago

If the Pace can't see the Orbi then, yeah, nothing plugged into it will work.  The key is that the Orbi's Internet IP Address should be your Public IP.  Did you ever look there to see that was the case?  Again, it doesn't always take after one reboot.

I'm not aware of any incompatibilities with the Pace.

Do you need the coax connection on the Pace for Uverse TV?  If not, I'm surprised someone hasn't offered to swap you over to the BGW210 gateway.

New Member

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5 Messages

4 months ago

We tried to get the Orbi to see the Public IP of the ATT Router but it just wasn't receiving any traffic to see. It was like it was a dead connection. Me and the Orbi technician tried to direct it to the IP but it just couldn't connect to it. I'm unsure why it doesn't see a connection.

I do not need the Coax Connection for the U-verse TV as I have sent back all of my TV receivers. I mainly use Roku with a Internet Connection so Cable was not needed. I did see some discussions with the BGW210. Is that a Internet only Gateway? does it allow for better bridging?

New Member

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5 Messages

4 months ago

Update. Talking on the Netgear forums i decided to try to set up the AXE11000 connected to the Older AC2200 Orbi. Can you guess what happened? The AXE11000 Orbi has internet! Wow! Seems more likely than not now that it is a limitation of the Pace 5268AC. Very Bizarre and i wonder what the issue is. 

New Member

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5 Messages

4 months ago

Slight Update. Another thought has occurred on the Netgear Forum. What if the Pace 5268AC doesn't recognize the 10GB WAN port. It is a interesting thought. It would explain why it can see the Older AC2200 and not he AXE11000. It would also explain why the AXE11000 works when piggy backed off of the Old AC2200 that is connected  to the internet. 

Again I think it is a Hardware limitation, Super bizarre but what can you do about it. I think its highly likely that if I put a switch in between the ATT Gateway and the Orbi AXE11000 it may have a higher chance of working (Although I doubt a 10GB WAN port Switch would help considering the circumstances). Does anyone have more information on the BGW210? Seems like it may be up my alley if it has the capabilities i'm looking for.

tonydi

ACE - Guru

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9.6K Messages

4 months ago

🤣🤣🤣  We were typing at the same time.  I think getting the BGW should be the next step.

dave006

Scholar

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3.6K Messages

4 months ago

@SadOrbiUser 

You could be able to configure your AXE11000's WAN port to 1 Gbps vs 10 Gbps. Since you have nothing upstream that supports 10 Gbps and Auto negotiation does not always work between 10 Gbps and 1 Gbps ports.

In your example where you connected your AXE11000 to your older Oribi you were connecting it to a switched port that was compatible with your 10 Gbps WAN Ethernet controller chip which was switching it to a 1 Gbps connection.

You can make it work with your 5268ac in DMZPlus mode just fine. Then you would use your AXE11000 as your primary router for everything in your Townhome.

Dave

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