My Experience with Orbi Axe11000 6e and ATT Gateway Pace 5268.
I have a ATT 900+ up/900+ down Fiber Plan with ATT (Model 5268AC). I have a 3 story townhome and getting wifi from the basement of the townhome was just not viable for my family. Long ago we had a old Orbi system AC2200. The 1 Router 2 Satellite System really helped our situation at the time and has gotten us by for a long time. Recently however, I decided to try to join the modern era of router systems with the Orbi AXE11000 (Model RBRE960). This machine boasted a lot of great specs and I was really excited to try it when i bought it.
While trying to set up my new fancy system, I ran into an issues almost immediately. My new Orbi was not receiving any traffic from the ATT Gateway. Oh no! I hop on my computer and immediately check my router settings to see if the ATT Gateway can see the Orbi. Unfortunately that was a no go. The ATT Gateway could not see anything connected when plugged into the Orbi. I switched cables, flipped cables, and got even more cables, Even still to no avail. I then call ATT Technical Support thinking that there was something i was missing throughout this adventure and after 3 Hours of a phone call, nothing. We changed the Wifi settings to turn off 2.4 and 5 Ghz. We tried to change the IP/Subnet Mask of the ATT Gateway and nothing. We tried to change the Orbi settings into AP mode per other forums and discursions and nothing. We Factory Reset everything about 4 times. We tried everything in the book and still nothing. Out of the whole experience there were two interesting points that came up.
The first thing that was interesting is that my ATT Gateway was setup differently than the Technician expected. From my Fiber Box on the exterior of my building to my ATT Gateway there are TWO Ethernet connections. One that goes into the ONT (per usual) but then ANOTHER Ethernet connection into one of the existing ethernet ports on the ATT Gateway. Where does this go? I have no clue i don't do networking and this was definitely on the limits of my ability already. However, The fact remains that it is there. When looking at the DMZ settings on the Router that extra ethernet connection is called "ATT_Motorola_AP_0AA98B". Again don't know what it does so on to the next point. The other point was maybe my Orbi Axe11000 had a dead WAN port to begin with. Its a possibility.
I call Netgear and get in contact with an Orbi Technical Support Agent. We go through the usual diagnosing first. Factory Reset everything again and try the same settings. Round two! Unfortunately, Nothing again. We go through the same hoops and last time and I have stumped another technician! He also starts to suggest that the WAN port may already be dead. Well two technicians both think the WAN port, so I guess its back to Bestbuy for a replacement! I go through the hassle of getting a new AXE11000 Orbi.
Back home, I set up the new AXE11000 Orbi, Set up all the satellites, and get ready for the final reveal! I plug it all in annnddd nothing. My ATT Gateway still cant see the Orbi system. At this point i was so tired of the process and i didn't bother to call back the technicians. I went back into the Router settings to see maybe if i poke around the settings I can find something and theres nothing. I check all the settings i checked before and it seems like everything that happened last time is happening again.
In my conclusion, I dont think the ATT Gateway (Model 5268AC) can handle the Orbi. I dont know what could possibly be the issue at this point. I set up my old Orbi AC2200 and it work immediately (Shocker). Im back on my old setup and very disappointed. Im open to suggestions however im returning the AXE11000 tomorrow so if nothing comes of this post then i hope i can get my money back for the Orbi at least. $1500 is no joke for what I've received so far and I'm out $350 in Bestbuy "Protection Plans".
Have a great day guys
PS. if im missing any info let me know. Ill try to remember to check on this post.
-------Specs (one last time)
ATT Gateway Model 5268AC
Fiber 900 Up/Down Fiber Plan
Orbi AXE11000 (Model RBRE960)
Extra Box "ATT_Motorola_AP_0AA98B"
EDIT : Firmware for the Orbi was "V18.104.22.168"