AT&T Community Forums

My Devices aren’t fully recognizing/connecting to my wifi

Idk if anybody else has this problem but on my laptop it’ll tell me there’s no connection when I connect to my wifi (it doesn’t show me the signal bars just the globe and say no internet) but allow me to use my pc/search etc like I regularly would and on my Xbox it’ll connect but the only things I can do is use apps that require internet..I can’t access any of the other online features…my theory is that there’s something with att internet that blocks a connection from being fully established..just like it’ll block off certain websites from being accessed..I can load them fine with my lte but not on the wifi..is there a way to fix this in settings or anything?

Responses

ATTHelp

Community Support

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210.3K Messages

2 months ago

We'd be happy to help, @Dreaddy.

Have you tried connecting your laptop directly to the network with an Ethernet cable? This will help us determine the root cause. Could you also clarify if you're able to see and connect to the network (Connected no internet) or if you're unable to see the network at all?

One more option would be to factory reset your gateway. We recommend this as a last resort because it will clear all your custom settings. This may help if some settings are interfering with your laptop's connection.

Press and hold the gateway Reset button for at least 10 seconds. If you let go before 10 seconds, the gateway will reboot, but it won’t reset.
Wait until the gateway restarts and all the status lights are lit.
See if the Broadband or Service status lights are solid green. If so, the reset worked.

Please let us know if this helps!

Latoya, AT&T Community Specialist

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CristianAziel

New Member

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1 Message

1 month ago

Hi Dreaddy,

Restart your device.

Open your Settings app and tap Network & internet or Connections. Depending on your device, these options may be different. Turn Wi-Fi off and mobile data on, and check if there's a difference. If not, turn mobile data off and Wi-Fi on and check again.

Resource : Google Support (someone asked same question their)

Thanks

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