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cathyrosey's profile

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1 Message

Saturday, March 25th, 2023 3:54 PM

Moving my ATT Fiber or getting the house ethernet to work.

Hello everyone I have ATT fiber in my house but I had the att box installed in my upstairs room a couple years back because my computer is here. Anyways I am gonna be moving my room to the downstairs one and I saw there was a phone jack and ethernet jax in the downstairs room so I thought perfect but there is no connection when I plug in the ethernet one.

I used to have xfinity with regular cable connection in the same spot as my att router and the ethernet ports around my house worked but now they dont.

Fiber was installed at my house a couple years ago so I was a bit younger and I did not really pay attention as to what does what but there is a box outside my house that they put and then you will see from the pictures another connection they did to my room.

I took the wall plug apart to see if I can relocate the att box downstairs but it looks a bit weird inside. There is some wiring that looks like it goes to a regular old coax cable? Also the white ethernet cable connected to the orange port goes to the att box in my room and if thats disconnected the box does not have internet.

Any help thanks!

Community Support


232.4K Messages

1 year ago

Hi there, @cathyrosey! We understand that you'd like to move your AT&T equipment, and want to help clear some things up. 


When your Internet service is installed, your connection only goes to the jack that we initially put in for your service. If you wish to relocate it, we will need to get a technician out to your home. This would likely come with a $99 tech fee. 


Your AT&T Gateway must be connected to the wall plate that that AT&T wired to the NID (where the phone service comes into your house, usually near your electricity meter outside your house or inside in the basement or equipment room near the fuse box). 


Let us know if you have any questions!


Lacey, AT&T Community Specialist 




22 Messages

1 year ago

Are you using a Wifi network in the house?  Presumably not, as you don't mention it - but would expect a wifi signal to carry down at least 1 story, and certainly with an extender.  Of course, if you are NOT already running wifi - and do not plan to - the $99 Tech Fee from AT&T to move your service to a new room may be the better deal (from a cost perspective). 

IF the 2nd wire in the third photo is a hold over from the previous xfinity install, you could try installing an ethernet jack to the end - and hope that there are no other disconnects between that and wherever you want service. You would probably want a multi-port box in your new room (the AT&T modem would remain in its current spot, feeding the house ethernet.)  Will guess that there are Complications there somewhere, but it Seems like it should be Possible.  : )

(Could also try a Home Wiring Network: put an adapter in the room where the modem is, put another in your new room - and hope they are on the same side of the circuit.  No idea what that does to your SPEED: these used to be Good Enough, IF the household wiring "worked.") 

In any case: Good Luck!

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