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J

New Member

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2 Messages

Friday, June 5th, 2020 4:32 AM

Modem/Router upgrade? Lots of devices, poor performance. Help!

I have very limited knowledge so I'm going to list what I know, even though I may not know what it means, and then explain my problem and hopefully someone can help.

- ATT fiber (1000) service

- Running the standard Arris BGW210-700 from ATT

- 2100 sq ft house

- Running all of the following devices regularly via WIFI: 1 Amazon Fire TV Cube, 1 Amazon Fire TV, 1 Echo, 8 Echo Dots, 2 Echo Show 5s, 1 Echo Show 8, 1 Echo Tap, Apple TV 4K, 2 iPhones, 1 iPad, 1 Lenovo Think Pad, 1 Macbook Air, 2 Ring Floodlight Cameras, 2 Ring Stick up Cameras, 1 Ring Doorbell, Ring Security System, 1 August Smart Lock, 3 C by GE smart plugs, 3 C by GE smart bulbs, 7 C by GE smart switches and 1 Arlo Baby Monitor.

I am having major issues with speed. I have a larger(ish) house, but I know people with bigger houses and slower speed internet that have less issues. Now granted they don't have a smart home configured with 40+ devices. In short I constantly run into streaming issues with buffering and my (16) Echos randomly stopping playing my music or start buffering it. I also have issues where apps and my browser on my phone/ipad will just stop working and as soon as I flip off WIFI and go to LTE, it loads immediately. My Ring cameras will sometimes struggle to record montion activated video and the last straw for my wife was that the Arlo baby monitor will crash and stop streaming from my daughters room in the middle of the night.

So here's what I think my issue is... the current modem/router (not really sure the difference so bear with me), says it supports "Concurrent Wi-Fi support for 3x3 802.11n on 2.4GHz, and 4x4 802.11ac on 5GHz)... so I take that to mean that between the 2 frequencies (2.4 & 5) I can concurrently use (downstream as I understand it) 7 devices. By my count I have as many as 43 devices connected to my WIFI at any given time. Obviously I'm not actively using all 3 of my TVs, laptops, ipads/phones all at once, and I assume passive devices like the security system (disarmed), smart switches, bulbs, plugs & smart lock aren't constantly pulling from the WIFI. But it is important to note that I do have all my Echos devices (16) set up to run on various speaker groups, so they all could be streaming music all at once, immediately having 16+ devices pulling from WIFI.

With all that said, I think the 7 channels between the 2 frequencies isn't enough to run my smart home soup to nuts. To be honest I'm not even sure how to connect devices to each specific frequency (2.4 or 5), or if they're even called frequencies, so I could be bottle-necking the WIFI at 4 or even 3 devices. I seriously am a noob if you couldn't already tell.

Someone, please help me understand my issue and if it is what I suspect, is the answer a new modem/router with 32 channels? I've read about how that could help. I see some options out there that are 32x8, but want to make sure that will A.) solve my problem, and B.) I buy one that is compatible with AT&T fiber.

Any help or guidance would be appreciated.

ACE - Professor

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5.8K Messages

4 years ago

You have too many WiFi devices for the gateway to handle. Wire What you can. Smart TVs, Apple TV, etc. get an old school baby monitor. Audio only. Get up to check on the baby if it’s crying too long for your comfort level.

Post here for advice.

https://www.dslreports.com/forum//wlan

They will probably recommend access points and other solutions. Post a budget of what you are willing to spend on the solutions. How big your house is and it’s layout (ranch, two or three story). Consulting with a local wireless networking company may be helpful too.

Community Support

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231.5K Messages

4 years ago

@johnmiller0306 I can assist you,

 

I noticed you mentioned you have 43 devices working at any one time on a daily basis, that is a significant pull from your wi-fi bandwidth.  I recommend taking advantage of our Smart Home Manager.  To manage the devices on your personal network. 

 

If you have any further issues, try these steps to troubleshoot your equipment/service.

 

Let us know if you need anymore assistance.

 

GeorgeM AT&T Community Specialist

New Member

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2 Messages

4 years ago

Is getting a 32 channel modem/router going to help and if so what should I look for to ensure it’s compatible?

ACE - Professor

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5.8K Messages

post in the forum I mentioned previously. Include the router brand and model you are considering.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Community Support

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231.5K Messages

Here to help, @johnmiller0306.

 

 

Here are some routers compatible with AT&T internet.

 

Our Troubleshoot & Resolve tool offers step-by-step instructions to help repair internet speed problems. We also have some information on how to optimize your internet speed

 

 

Let us know if this helps!

 

 

Elmi, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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115 Messages

4 years ago

First thing to ask is, where is the gateway located at?

Ideally its best to place the router in a central location of the home. While that would be the best placement, in reality the gateway would probably be located at the install point of your fiber line. In most cases is that one corner of your home which means your other devices on the other end would have a really hard time to connect and maintain their wifi connection. Going with the advice of the other members here, I would advice to try to wire devices where possible. Too many devices on wifi are fighting for the same airspace and thats why some devices will buffer often or drop the connection. To gain an insight of which devices are having trouble with their connection go to https://myhomenetwork.att.com/#/login (you can use the mobile app but with the recent update its not very helpful) head to tools and click on the network health check then select the advanced view . This would give you a visual by color on which devices have trouble connecting and this will make troubleshooting easier. For any devices that you can connect via ethernet if they are not near the router, consider getting some powerline adapters. These adapter use your electrical lines to connect to your router . Finally for any devices that are wifi only, getting an smart wifi extender will be your best bet. Even for your other devices that can connect to your gateway, placing these extenders strategically in your home can improve and optimize your wifi connection as these devices will act like a 2nd gateway which means your devices will have other ways to connect to the internet.

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