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AT&T related help: Troubleshoot your AT&T modem

snguy28's profile

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Monday, December 5th, 2022 7:28 PM

Modem resets itself randomly

The modem will reset itself every day or two. The internet also seems to slow down sometimes. It's plugged into a surge protector and isn't hot or making any noises. Should it be replaced?

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Official Solution


Community Support


207.3K Messages

2 months ago

We'd be happy to help you with your modem, @snguy28.


We recommend, that you do a hard reboot on your modem by following these steps:

  1. Unplug the power cord from the back of your gateway or modem. If you have: 
    • An internal battery backup, remove it
    • DSL, unplug the phone cord from your modem or gateway
  2. Wait 20 seconds.
  3. Put the internal battery back in if you have one. 
  4. Plug the power cord back in. If you have DSL service, reconnect the phone cord.
  5. Wait for the gateway or modem to restart and your Broadband light to turn solid green. This can take up to 10 minutes.

Once, the reboot is complete it is necessary that you plug your modem directly into a outlet. Doing this will guarantee that your modem is getting the best connection.


Please reach back out, and let us know if this helps.


Latoya, AT&T Community Specialist 

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