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0bad0boy7's profile

3 Messages

Tuesday, August 22nd, 2023 1:43 PM

Mesh Network Setup Nightmare

Hello. I have a BGW320-500 with ATT Fiber that consistently have wired and wireless speeds of 400 Mbps up and down. This is great as it is the max speed that I am paying for. In a room not 20 feet away I have less than 10% of that speed, 25 Mbps up and 7 Mbps down. This poor signal strength is why I am trying to connect and set up a AirTies Air 4920 Smart Mesh Wifi booster wired with a new 50 foot cat6 cable. I have tested the cable and it also runs at the max 400 in the other room.

There are no set up instruction on the smart home manager as the support pages says there should be. Some old support documents says "you can go to tools and XYZ"... but those support documents are no longer true after so many updates to the smart home manager app. There is no way to set up a Mesh WIFI booster. I have found info online in forums about enabling IP passthrough mode which I have done with the fixed option so that it uses the Mac address of the Air 4920. The two boxes will not pair with each other when trying to use the WPS button. Wifi on or off on the gateway does not change the outcome.

I think the problem is that on the http://192.168.1.254/cgi-bin/lanstatistics.ha page for the router (Home Network > Status) under Interfaces the last item is Mesh Clients with a status of Disabled. 

I have tried to factory rest, restart etc. each box more than 9 times. Can someone please help?

@JefferMC

@browndk26 

@OttoPylot 

@tonydi 

5 Messages

8 months ago

I am having a very similar issue. My previous AT&T modem worked perfectly with my mesh network and provided high speeds throughout the house. I moved, and the new BGW320-500 that was installed is dramatically slower, whether I'm standing next to it (mesh network disabled) or anywhere in the house (with modem Wifi disabled, mesh wifi enabled)

Would greatly appreciate more help in dealing with this particular modem. I enabled IP passthrough as some people suggested, but would appreciate other things to try.

ACE - Expert

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24.2K Messages

8 months ago

If you're going to use another router (mesh router and satellites(s))with your gateway then you need to place your gateway in pass through mode and let the new router handle all of the routing duties and WiFi. And if you can hard wire your satellite(s) the more reliable the connection.

As far as using extenders go they are going to be hit and miss so you're probably better off purchasing a mesh WiFi system.

ACE - Professor

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5.8K Messages

8 months ago

@Sopuii 

Factory reset the gateway. 

5 Messages

8 months ago

I did. Ran the test standing next to the modem with all my decos unplugged, 999 Mbps to the gateway and 101 Mbps on my phone. It was over 300 with my old att modem under similar conditions.

ACE - Professor

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5.8K Messages

8 months ago

@0bad0boy7 

Tried this?

https://www.att.com/support/smallbusiness/article/smb-internet/KM1320351/#

Att help may have to jump in. I don’t know if your extender will work with the bgw320. 

I agree with @OttoPylot   Look into a mesh router or single router that can work as a wireless access point in the other room. 

3 Messages

8 months ago

Thank you for the replies even if some of this would have been a separate question.

You can think of my situation as a two room house. Really it is a wood shop and RV, but same difference. I have the gateway/wifi router that work fine in the shop. I want to add if possible only one mesh satellite to the RV where the signal is less than 10% strength. Same network, name, password etc. A mesh network.

I bought this Air 4920 because it is specifically listed by ATT as one that would work with their BGW320. I can't get them to pair. I have tried more than 15 times with many variations. IP pass through first, I have also factory reset both many times. I have tried to pair with the home manager, which by the way is not only cell phone app, but also a web app. The two refuse to pair, but they will connect.

My original idea, was two use a second router. I have an extra one. Maybe I will try that. If it works, I will return this mesh box and cancel the tech coming tomorrow.

ACE - Professor

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5.8K Messages

8 months ago

If you bought the extender off of Amazon or eBay, most likely why it won’t work. I’m fairly positive the extender would have to come from Att. From what I’ve read, they aren’t worth the $10 monthly rental fee from Att. 

ACE - Expert

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24.2K Messages

8 months ago

Forget the extender, AT&T's or anyone else's. If you want to extend reliable WiFi in other rooms then you're best off to go the mesh WiFi router route. You can try the other router but it will have to be an access point and you will need to make sure that it doesn't  handle any of the routing duties because you want to avoid a double NAT (the AT&T gateway and the other router) because that can cause issues. There probably is no cheap way to do this.

Community Support

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231.2K Messages

8 months ago

Let's get your Wi-Fi signal strong again all over, @Sopuii, 

We understand how important it is to stay connected. Give us a chance to help get this taken care of.

 

First, let's have you download our Smart Home Manager app to test for weak areas in your residence. Smart Home Manager can help detect Wi-Fi strength in different locations, and determine when an extender is needed.  It also has a variety of other tools great for customizing your connection. 

 

If you’re experiencing diminished performance from Wi-Fi interference, you may not get to enjoy the full experience of high-speed internet on your Wi-Fi devices.

Common sources of Wi-Fi interference:

Solutions for Wi-Fi interference

Troubleshooting Wi-Fi interference and improving your Wi-Fi signal is an important part of optimizing your home network.

 

Please give the above resources a look and let us know if they help.

 

JennieW, Community Forum Specialist.

 

1 Message

3 months ago

I was having nightmares with my Linksys Velop Mesh system connected to the ATT WiFi gateway until I put the Velop device into "Bridge Mode", that seems to fixed intermittent outages and general instability. I also turned off the wifi directly from the ATT modem, so the only Wifi in my house is from the Velop devices.

(edited)

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