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RSmithinMS's profile

New Member

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1 Message

Fri, Jul 22, 2022 9:28 PM

Is my WAP malfunctioning?

All of my devices show an excellent signal but they will not or have trouble connecting to the WIFI. The WAP has a Link light that is green but flashing extremely fast

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Official Solution

ATTHelp

Community Support

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203.7K Messages

4 months ago

Hey there, RSmithinMS, we'd be happy to address your concern about your WAP and Wi-Fi.

 

Depending on the model of your WAP (the VAP2500 and 501), a blinking Link light is normal. You can let us know what model you have, so we can double-check.

 

When it comes to your devices struggling to connect to the Wi-Fi, we have some suggestions on how you can improve your connection. One of the most effective ways to improve your Wi-Fi is to learn the best location for your modem.

 

Here are some of our recommendations:

  • Place the modem in a centralized location in your home
  • Keep electronics away from the modem
  • Place the modem on an elevated surface, off the ground

If location isn't an issue, make sure you have the best modem environment:

  • Keeping the modem free and clear of electronics

  • Placing it on a hard surface

  • Plugging U-verse equipment into a wall outlet

  • Having the modem out in the open for proper air circulation

Let us know if this helped, or if you're still having trouble connecting your devices to the Wi-Fi. Please be sure to include the following information:

  • What your speed tier you have
  • How many devices are usually connected at once
  • If you've tried troubleshooting by restarting or factory resetting your modem.

This will help us determine what your nest steps should be. We'll be awaiting your response!

 

Aminah, AT&T Community Specialist

New Member

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1 Message

4 months ago

I also have a question in regards to a possible failing WAP.  I currently have the Arris NVG589 gateway and VAP2500 WAP.  About a week ago, I lost connection to the wireless receiver.  Have been using Uverse for a long time with no issues.  Now when I connect and turn on the WAP, I lose the wireless on the gateway.  The wireless light does not illuminate and I lose all wireless connections.  Once I turn off the power to the WAP, the wireless light illuminates, all wireless devices are connected, and it flashes due to activity.  I have done the following:

  • Cycle power to the gateway numerous times
  • Unplug all devices, power the gateway first, then power up all other devices
  • Moved the ethernet cable from the WAP to all 4 ports on the back of the gateway, and same result
  • Last night the WAP connected to the wireless receiver but then I instantly lost the wireless on the gateway.  Wireless light stops illuminating.  Once I remover power from the WAP instantly the gateway's wireless starts working.
ATTHelp

Community Support

 • 

203.7K Messages

4 months ago

We can help with your wireless access point and connection, @MichaelRay!

Thank you for making us aware of the steps you've already taken to troubleshoot. 

We suggest performing a factory reset on your gateway. This can help alleviate anything that's causing your connection to drop. Please note that this will clear any custom settings you may have in place, and will revert back to the original settings.

Let us know if this helps! 

Lacey, AT&T Community Specialist 

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