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AT&T related help: Welcome back
Fri, Jul 22, 2022 9:28 PM
4 months ago
Hey there, RSmithinMS, we'd be happy to address your concern about your WAP and Wi-Fi.
Depending on the model of your WAP (the VAP2500 and 501), a blinking Link light is normal. You can let us know what model you have, so we can double-check.
When it comes to your devices struggling to connect to the Wi-Fi, we have some suggestions on how you can improve your connection. One of the most effective ways to improve your Wi-Fi is to learn the best location for your modem.
Here are some of our recommendations:
If location isn't an issue, make sure you have the best modem environment:
Keeping the modem free and clear of electronics
Placing it on a hard surface
Plugging U-verse equipment into a wall outlet
Having the modem out in the open for proper air circulation
Let us know if this helped, or if you're still having trouble connecting your devices to the Wi-Fi. Please be sure to include the following information:
This will help us determine what your nest steps should be. We'll be awaiting your response!
Aminah, AT&T Community Specialist
I also have a question in regards to a possible failing WAP. I currently have the Arris NVG589 gateway and VAP2500 WAP. About a week ago, I lost connection to the wireless receiver. Have been using Uverse for a long time with no issues. Now when I connect and turn on the WAP, I lose the wireless on the gateway. The wireless light does not illuminate and I lose all wireless connections. Once I turn off the power to the WAP, the wireless light illuminates, all wireless devices are connected, and it flashes due to activity. I have done the following:
We can help with your wireless access point and connection, @MichaelRay!Thank you for making us aware of the steps you've already taken to troubleshoot. We suggest performing a factory reset on your gateway. This can help alleviate anything that's causing your connection to drop. Please note that this will clear any custom settings you may have in place, and will revert back to the original settings.Let us know if this helps! Lacey, AT&T Community Specialist
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