Contributor
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1 Message
Is it true you can't disable remote access for viewing? If so this is totally unacceptable.
I have the following device:
ManufacturerModel NumberSerial NumberSoftware Version
| ARRIS |
| BGW210-700 |
| 1.10.9 |
I have disabled remote access. Another customer states that people can still view system information, IP address, MAC address etc. If this is true it is completely unacceptable. I work in the information security industry and this doesn't fly. Please quickly confirm back that this is not true.
Thanks
KrazyGameNerd
Associated Member
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254 Messages
5 years ago
What are you talking about?
Just to make sure I'm reading this right, you read somewhere that a random individual could gather system information, IP addresses and MAC addresses from a network they are not connected to? That just seems like a situation that anybody working in information security would know is not true.
If I'm misunderstanding, please elaborate on your concern.
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ATTHelp
Community Support
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231.5K Messages
5 years ago
Hi there @Fiberguy1,
We're happy to address your concern!
With remote access disabled, no one should be able to see any system information.
We would need more details about the other customer's issue before we could explain what may have happened in that situation.
If you have any other questions or concerns, let us know! Thank you for reaching out to AT&T Community Forums!
Aminah, AT&T Community Specialist
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tonydi
ACE - Guru
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9.9K Messages
5 years ago
There's a lot of confusion going on here. Remote Access in the BGW210 is used when you want to access the BGW's interface from outside of your network. It has absolutely nothing to do with accessing a computer on your network from the Internet.
And @Fiberguy1 sure, there are ways to block some of those bits of information and some are necessary for you to even use your network and thus the Internet. But none of those ways are provided by AT&T (or any other major ISP that I know of) for consumer accounts. Of course as someone in the information security industry I would have thought you knew this already.
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