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New Member

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4 Messages

Sunday, December 4th, 2022 5:32 PM

IPTV Video section Buffers in the night time only (for 2-3 hours)

Hello

For the past 2-3 weeks, my IPTV video section starts buffering after 7.30-8 PM est. 

Throughout the day I don't face any issues with IPTV streaming. But after  8 PM EST or so, video section of IPTV starts buffering. and lasts for around 2-3 hours anything I do doesn't help. tried restarting the internet, reset the settop box, connected with ethernet etc..

Same problem happens with one of my friend who has same IPTV provider and ATT fiber network. Other friend who doesn't have ATT not facing any issue with same IPTV provider. This makes me think that something wrong with the ATT in the peak hours may be. But contradictory netflix or any other online gaming streaming is not impacted.

Its just IPTV is facing issues every day night time for 2-3 hours. 

 

Already talked to IPTV provider, he says from his side everything is in place , there might be issues with ATT only.

But weirdly this starts in recent past only (2-3 weeks), before that there was no issues. Not sure any modem update or some internet security update happened. 

Thanks

JefferMC

ACE - Expert

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31K Messages

2 months ago

Just to be clear, when you say "IPTV section", you are talking about some IPTV application, not AT&T U-verse, correct?

Can you run a traceroute to the IPTV provider's content servers?  It would be useful to see the results of a traceroute when you are having an issue, but also when you are not.

New Member

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4 Messages

2 months ago

Yes, some IPTV application, not the ATT U-Verse.

I'll try to run traceroute and update.

New Member

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4 Messages

2 months ago

Traceroute details on IPTV server:

traceroute to pool.ntp.org (162.159.200.1), 64 hops max, 52 byte packets
1  dsldevice (192.168.1.254)  4.973 ms  4.144 ms  3.217 ms
2  75-0-200-1.lightspeed.lsvlky.sbcglobal.net (75.0.200.1)  5.161 ms  4.551 ms  5.807 ms
3  99.186.141.18 (99.186.141.18)  6.102 ms  6.717 ms  11.776 ms
4  * * *
5  * * *
6  * * *
7  32.130.17.75 (32.130.17.75)  30.074 ms  28.647 ms  32.636 ms
8  ggr6.cgcil.ip.att.net (12.122.133.193)  26.176 ms  26.143 ms  26.251 ms
9  12.116.47.38 (12.116.47.38)  30.786 ms  67.479 ms  33.131 ms
10  172.70.124.4 (172.70.124.4)  28.837 ms
  172.70.128.4 (172.70.128.4)  29.603 ms
  141.101.73.22 (141.101.73.22)  33.161 ms
11  time.cloudflare.com (162.159.200.1)  26.751 ms  27.886 ms  26.846 ms

JefferMC

ACE - Expert

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31K Messages

2 months ago

Pool.ntp.org is not an IPTV server.  It's a dynamic DNS entry that will route to some nearby NTP server, i.e. where you can get an accurate reading of UTC.  

You'll need to get an accurate name/IP for your IPTV server before a traceroute will be useful.

New Member

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4 Messages

2 months ago

Sorry , not a techie. But let me know if below helps!

traceroute to 188.114.97.1 (188.114.97.1), 64 hops max, 52 byte packets
1  dsldevice (192.168.1.254)  5.049 ms  3.443 ms  4.179 ms
2  75-0-200-1.lightspeed.lsvlky.sbcglobal.net (75.0.200.1)  4.431 ms  4.403 ms  4.970 ms
3  99.186.141.18 (99.186.141.18)  5.061 ms  6.563 ms  6.128 ms
4  * * *
5  * * *
6  * * *
7  32.130.16.233 (32.130.16.233)  16.309 ms  17.701 ms  15.119 ms
8  * * *
9  172.71.80.4 (172.71.80.4)  16.540 ms
  172.71.28.4 (172.71.28.4)  20.722 ms  16.347 ms
10  188.114.97.1 (188.114.97.1)  15.943 ms  16.454 ms  15.917 ms

If this is not correct, then will check with provider to get the server details. 

Thanks

JefferMC

ACE - Expert

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31K Messages

2 months ago

Your first IP (the chosen NTP server out of the pool) was a Cloudflare NTP server.  This appears to also be a Cloudflare server, which may or may not be hosting your IPTVs content.  But there's no way for us to tell.  Also, we need to check your route when you're actually experiencing a problem as well.

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