Internet stopped working after a few months with AT&T and now I have to pay.
I’ve been with AT&T for a few months now and everything has been alright so far. Starting a couple weeks ago my internet would randomly disconnect and connect back quickly. Today though it disconnected and never came back on. I did all the stuff I could do myself, and then called a support line. The lady helped me on the phone and came to the conclusion that it’s a problem that has to be fixed in person. She mentioned a $99 fee. I don’t understand why I would have to pay $99 for a new router if I’ve barely been a customer for half a year, and it breaking is completely on their end. It seems totally unfair. Could someone explain to me the logic with this fee?