New Member
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3 Messages
Internet speeds have drastically decreased
I have a gigabit fiber internet connection thru AT&T. That is what I am paying for. When I tested the speed after the initial install, it was running about 700 mbps up and down. Now I test it after 2 years, it runs on a wired connection directly to the router, at WiFi speeds. I am usually on a WiFi connection and did not notice the down-turn in speed until I used a wired connection. I've rebooted the gateway and there is no problem with the internet connection itself; just the speed is not up to the initial 700 mbps. It is running about 120 mbp down and 80 mbps up. It IS on a cat6 connection directly into the wall, where the initial test was done 2 years ago. Why has my speed been downgraded? There is no contact at AT&T that I can reach. Though there is a tech on y NextDoor that I can 'yell at', I meant talk to :).
ATTHelp
Community Support
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231.3K Messages
3 years ago
We appreciate you reaching out to us so we can help @Obira_an, we will do what we can so you don't have to 'yell at' anyone if we can help it.
If nothing jumps out at you on this or helps fix the issue we would recommend our Troubleshoot and Resolve tool for Internet > Slow browse which would continue to resolve the issue and may lead to a technician visit if needed.
Bryan, AT&T Community Specialist
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Obira_an
New Member
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3 Messages
3 years ago
Thank you for the helpful response! When I used your Smart Home Manager app to test the connection speed, it took my whole home network down. A bad thing at the moment, but good in the long run. I had to phone in the problem. Your help desk tech walked me thru reboots of the gateway modem and my fiber to cat6 converter, which in turn uncovered that I had a faulty modem. The modem would work intermittently and at a low bit rate. A new modem is being shipped to me, hopefully fixing the problem. Before the modem failed, I was getting a 900+ mbps upload. It failed with the download test with an authentication error, and a red service light on the modem.
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ATTHelp
Community Support
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231.3K Messages
3 years ago
You're most welcome, @Obira_an!
If you need help with your new router when it arrives or have any questions, we'll be happy to assist you!
Thank you for reaching out to the AT&T Community Forums team.
Aminah, AT&T Community Specialist
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Obira_an
New Member
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3 Messages
3 years ago
Also, another KUDO to AT&T's service. I just received the new gateway modem. It was an overnight FedEx delivery. Very impressive. Thanks.
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