For the latest on our response to Coronavirus (COVID-19), click here.



1 Message

Sun, Jun 9, 2019 2:03 PM

Internet slowed down

So i recently upped the speed of my internet and got a new router in the process.  It is a Arris BGW210-700 and when i do a speed test of it its getting 20 plus mb speed.  But it will not let anything i connect to get get a faster then 2.7 speed and im not sure why.


Accepted Solution

Official Solution

Brand User



113.1K Messages

10 months ago

Hello @Freehonor,


Thanks for reaching out to the Community, we can help look at what is slowing down your internet and provide a solution!


Find Internet Quick Fixes here, you'll find many things you can do to improve your speeds. We suggest you try out our Troubleshoot & Resolve Tool to troubleshoot your slow speed, you'll receive personalized service upon signing in.


If these tools don't provide fix, just let us know.



Denise, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
AT&T TV – All Your Entertainment In One Spot.  Learn more…