New Member
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1 Message
Internet Router Problem
Hi!
My Internet Router is not working anymore. Last night there was a strong hale in our area and after that the internet is out. I have directly contact the relevant person but they are still unable to address my problem in a proper way.
I have already takes following steps to make it work:
1) Tested my Wi-Fi on different devices
2) Restarted my modem and router
3) Tried a different Ethernet cable
4) Reset my router to default settings.
I am helpless to upgrade my equipment now.
Can anyone suggest me what should I do.
JefferMC
ACE - Expert
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35K Messages
3 years ago
If you have had bad weather in your area and your Internet went out, it is very likely that the bad weather caused an issue with that AT&T infrastructure which now must be repaired. Until it is repaired, your Gateway will not function.
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skeeterintexas
ACE - Expert
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27.7K Messages
3 years ago
Call Customer Service 1-800-288-2020. Tell them that you need a replacement router to be sent to you for a self-install.
You should get an email with instructions on how to return the old one.
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random_user3
New Member
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1 Message
2 years ago
I also had a similar issue
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samtownsend
New Member
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1 Message
1 year ago
I had issues several months ago, after a lightening strike in the area. It turned out that the router was damaged along with the external cables outside of the house. I guess sometimes tech is not so indestructable as we had hoped. A new router and new cables outside solved the issue.
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